Backup Failing-The process cannot access the file

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ETKBrett
Posts: 3
Joined: Thu Mar 27, 2014 3:06 pm

Backup Failing-The process cannot access the file

Post by ETKBrett » Thu Mar 27, 2014 3:16 pm

I have had a few instances where I have the backups fail because of this error. "The process cannont access the file beacuse it is being used by another process". I have researched the issue online but haven't really found any answers to it. It usually corrects itself but not after a couple days go by. Has any one faced this issue before? Also we are using Backup4all Professional 4.9. I will put the full message below. Thanks.

Brett

(I replaced the FTP address with X's)

[3/27/2014 8:57:34 AM] Saving backup catalog "C:\Users\Admin\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\DailyHoutrust.bkc"
[3/27/2014 8:57:54 AM] Error: Backup aborted. Reason:
Cannot upload file "C:\Users\Admin\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\DailyHoutrust.bkc" to "/{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}" (FTP).
Cannot create file "C:\Users\Admin\AppData\Roaming\Softland\Backup4all Professional 4\bkcFiles\DailyHoutrust.bkc". The process cannot access the file because it is being used by another process

Support
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Re: Backup Failing-The process cannot access the file

Post by Support » Fri Mar 28, 2014 2:27 pm

Hi,

Do you have the latest version of Backup4all 4.9? that is 4.9.292

Is there any antivirus scanning the file in that moment?
Do you have the same problem if you create a new small backup job to the same FTP destination?

ETKBrett
Posts: 3
Joined: Thu Mar 27, 2014 3:06 pm

Re: Backup Failing-The process cannot access the file

Post by ETKBrett » Fri Mar 28, 2014 7:56 pm

Version 4.9 Build 291

There is an antivirus but I have added the Softland folder to the exceptions list.

I am working on testing the Test Backup. I will post my results when I am finished.

Thanks,

Brett

ETKBrett
Posts: 3
Joined: Thu Mar 27, 2014 3:06 pm

Re: Backup Failing-The process cannot access the file

Post by ETKBrett » Tue Apr 01, 2014 2:35 pm

After testing, I was getting the same error as before. I had a different PC having the issue as well and the test worked but still couldn't backup on my main profile. What is different between the two?

Support
Posts: 1496
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
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Re: Backup Failing-The process cannot access the file

Post by Support » Fri Apr 04, 2014 12:40 pm

Hi,

Is this the folder you put in exceptions list?
C:\Users\Admin\AppData\Roaming\Softland

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