Backup errors out

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srrandy
Posts: 4
Joined: Thu Apr 14, 2011 8:10 pm

Backup errors out

Post by srrandy » Thu Apr 14, 2011 8:15 pm

Hi,
We are using backup4all V 4.5.245 and when trying to do a backup it errors out with the following message.
"Cannot build image CStarBurn_ScsiTransportSPTI::ExecuteCDB(): Command failed(EN_SCSI_CDB_FAILED)"
Any help would be appreciated.
Thanks

Support
Posts: 1475
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup errors out

Post by Support » Fri Apr 15, 2011 8:31 am

Hi,

Please open Backup4all, go to Tools->Options->CD/DVD/Blu-ray and select the other burning engine.
Press OK and try again.

srrandy
Posts: 4
Joined: Thu Apr 14, 2011 8:10 pm

Re: Backup errors out

Post by srrandy » Fri Apr 15, 2011 6:23 pm

Changing the burning engine corrected that error. Thanks. But now we are getting the following error. "C:\Documents and Settings\Kim1\Local Settings\Temp\Softland\Backup4all Professional 4\UPER23I8J213\101_Q.zip. The process cannot access the file because it is being used by another process"
Thanks
Randy

Support
Posts: 1475
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup errors out

Post by Support » Mon Apr 18, 2011 12:43 pm

Hi,

Please make sure no antivirus or antispyware application does not access/scan that file during the backup execution.

srrandy
Posts: 4
Joined: Thu Apr 14, 2011 8:10 pm

Re: Backup errors out

Post by srrandy » Mon Apr 18, 2011 11:00 pm

So I totally disabled the AV and it still comes up with the 101_Q.zip file in use.
Thanks
Randy

Support
Posts: 1475
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup errors out

Post by Support » Tue Apr 19, 2011 1:04 pm

Hi,

Please send us the complete backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com

srrandy
Posts: 4
Joined: Thu Apr 14, 2011 8:10 pm

Re: Backup errors out

Post by srrandy » Mon Apr 25, 2011 3:32 pm

So,
any other ideas after looking at the backup log?? Antivirus is totally disabled. Here is what the log looks like.
Thanks
Randy

[4/20/2011 10:00:00 PM] Backup4all Professional Edition 4.5.245
[4/20/2011 10:00:00 PM] Starting backup for "Data" at 4/20/2011 10:00:00 PM
[4/20/2011 10:00:00 PM] Operating system: Windows XP Professional Service Pack 3 (build 2600)
[4/20/2011 10:00:00 PM] Backup Summary:
General:
Name: Data
Group: My Backup Jobs
Description:
Ini file: C:\Documents and Settings\Kim1\Application Data\Softland\Backup4all Professional 4\IniFiles\Data.ini

Destination:
Destination type: CD, DVD or Blu-ray
Drive: E:
Folder: E:\
Catalog: E:\Data.bkc
Erase before writing: Yes
Write method: built-in driver
CD, DVD or Blu-ray burning speed: Maximum speed
CD, DVD or Blu-ray device name: E: TSSTcorp CDDVDW SH-S223C SB04
CD, DVD or Blu-ray burning engine: SPTD
Volume label prefix:

Source(s):
Q:\Superior Tractor & Equipment.QBW
S:\2010 BIDS
S:\2010 Specials
S:\2010 Used Equipment Pics - Info
S:\Superior Office Documents

Filters:
Main:
Include filter:
Include all files.
Exclude filter:
Hiberfil on System Drive - use as exclude
( File name = 'hiberfil.sys'
AND Folder name = '%SystemDrive%')
OR
Pagefile on System Drive - use as exclude
( File name = 'pagefile.sys'
AND Folder name = '%SystemDrive%')
OR
Temporary Files - use as exclude
( File name = '*.tmp|*.temp|*.bak|*.chk|*.bkc-journal')
OR
Temporary Folders - use as exclude
( Folder name = '%temp%|%USERPROFILE%\Local Settings\Temporary Internet Files|?:\System Volume Information|?:\Recycler|?:\Recycled|%SystemRoot%\Temp\*')

Backup type:
Type: Full
Save storage space: No
Clear archive bit: No
Zip name prefix: none
Compression level: medium
Do not compress files of type: *.zip|*.rar|*.mp3|*.avi|*.7z|*.gif|*.png|*.jpeg|*.jpg|*.mpg|*.gz|*.gzip|*.mov|*.swf
Always use temporary folder to create zip files: No
Use alternate zipping mode: Yes
Password: no password
Zip split size: Automatic
Create independent splits: No

Advanced settings:
Backup:
Use local catalog: Yes
Test after backup: Yes
Delete sources after successful backup: No
Ask for backup label before execution: No
Backup open files: Yes
Store temporary catalog data in memory Yes
Backup execution priority: Normal priority
Actions:
Action before backup: not enabled
Action after backup: not enabled
Comparison:
Comparison criteria: [Size, Date modified, Date created, Read-Only, Archived, Hidden, System]
Sounds: not enabled

Emails: not enabled

Scheduler:
Show warning and error messages when scheduled: No
Abort backup when source drives are not available: No
Ask for user input when backup cannot continue: No

b4a_Data.job
Enabled At 10:00 PM every day, starting 11/22/2010

[4/20/2011 10:00:00 PM] Checking if the drives of the sources exist
[4/20/2011 10:00:00 PM] Checking backup destination (CD, DVD or Blu-ray)
[4/20/2011 10:00:25 PM] Creating the list of files to backup
[4/20/2011 10:00:28 PM] Folders found to backup: 10
[4/20/2011 10:00:28 PM] Files found to backup: 269 (150.20 MB)

[4/20/2011 10:00:28 PM] Preparing shadow copy
[4/20/2011 10:00:30 PM] Could not create Volume Shadow Copy. Locked files will not be copied.
[4/20/2011 10:00:30 PM] Initializing the writer device "TSSTcorp CDDVDW SH-S223C SB04" using SPTD

[4/20/2011 10:00:53 PM] Archiving files to 101_Q.zip
[4/20/2011 10:01:10 PM] Error: Backup aborted. Reason:
C:\Documents and Settings\Kim1\Local Settings\Temp\Softland\Backup4all Professional 4\UPER23I8J213\101_Q.zip. The process cannot access the file because it is being used by another process
Backup aborted at 4/20/2011 10:01:10 PM with 1 error(s), 0 warning(s)

Support
Posts: 1475
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Backup errors out

Post by Support » Thu Apr 28, 2011 2:58 pm

Hi,

1. When you receive that error, can you copy this file?
C:\Documents and Settings\Kim1\Local Settings\Temp\Softland\Backup4all Professional 4\UPER23I8J213\101_Q.zip

2. Are you logged on with Kim1?

3. Is there any other user logged on?

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