Access Violation error

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SteveG
Posts: 4
Joined: Sat Oct 23, 2010 7:53 pm

Access Violation error

Post by SteveG » Sat Oct 23, 2010 7:58 pm

I purchased and downloaded Backup4All ver 4. Operating system is Windows 7. When I booted I got Access Violation error and program would not open.

I found on b4a site upgrade that came out on 10/19/2010 and same problem.

What fix? Thanks, SteveG

Support
Posts: 1485
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Access Violation error

Post by Support » Mon Oct 25, 2010 1:16 pm

Hi,

Can you give us access to your computer using TeamViewer? Please send us the ID and password from TeamViewer to support[at]backup4all[dot]com

SteveG
Posts: 4
Joined: Sat Oct 23, 2010 7:53 pm

Re: Access Violation error

Post by SteveG » Mon Oct 25, 2010 5:12 pm

I have downloaded and installed TeamViewer and e-mailed you the requested information. Thanks, SteveG

scouseneil
Posts: 2
Joined: Fri Oct 07, 2011 1:09 am

Re: Access Violation error

Post by scouseneil » Fri Oct 07, 2011 1:12 am

I have my data drive and seperate backup drive with the backup 4 all 3 catalogue on it. Want to now use these on Win 7. Installed software but when I try to access the catalogue it gives ma a Access Violation. Any thoughts..

Support
Posts: 1485
Joined: Wed Dec 16, 2009 12:46 pm
Location: Cluj-Napoca, Romania
Contact:

Re: Access Violation error

Post by Support » Fri Oct 07, 2011 8:35 am

Hi,

1. Please make sure you have the latest version of Backup4all 3.11.309. To download it, go to our website, on Download menu, you can select Previous versions.
2. Try again to open the .bkc catalog file.
3. If you still have the problem, please send us the .bkc file to support[at]backup4all[dot]com

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