Access Violation error

SteveG · Post by **SteveG** » Sat Oct 23, 2010 7:58 pm

I purchased and downloaded Backup4All ver 4. Operating system is Windows 7. When I booted I got Access Violation error and program would not open.

I found on b4a site upgrade that came out on 10/19/2010 and same problem.

What fix? Thanks, SteveG

Post by **Adrian (Softland)** » Mon Oct 25, 2010 1:16 pm

Hi,

Can you give us access to your computer using TeamViewer? Please send us the ID and password from TeamViewer to support[at]backup4all[dot]com

SteveG · Post by **SteveG** » Mon Oct 25, 2010 5:12 pm

I have downloaded and installed TeamViewer and e-mailed you the requested information. Thanks, SteveG

scouseneil · Post by **scouseneil** » Fri Oct 07, 2011 1:12 am

I have my data drive and seperate backup drive with the backup 4 all 3 catalogue on it. Want to now use these on Win 7. Installed software but when I try to access the catalogue it gives ma a Access Violation. Any thoughts..

Post by **Adrian (Softland)** » Fri Oct 07, 2011 8:35 am

Hi,

1. Please make sure you have the latest version of Backup4all 3.11.309. To download it, go to our website, on Download menu, you can select Previous versions.
2. Try again to open the .bkc catalog file.
3. If you still have the problem, please send us the .bkc file to support[at]backup4all[dot]com

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