aborted backup with files skipped response

[seq881458]

Just bought and installed software after having success with fbackup 4 and 5. Numerous new backup jobs failing with same response. Cannot find resolution on forum posts. Here is log (some found and added file names removed to shorten post:

[2014/01/19 06:09:36 PM] Backup4all 5.0.325
[2014/01/19 06:09:36 PM] Operating system: Windows 7 Home Edition Service Pack 1 (build 7601)
Processor[0] : Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
Processor[1] : Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
Processor[2] : Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
Processor[3] : Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz
Physical memory (free/total) : 5716 MB/8157 MB
Admin/BkPriv/RePriv : True/True/True
IsWOW64 : True
Locale : English (South Africa)

[2014/01/19 06:09:36 PM] Open catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Backup4all.hst"
[2014/01/19 06:09:36 PM] Initialize comm
[2014/01/19 06:09:36 PM] GetConsoleComm().Start
[2014/01/19 06:09:36 PM] Search for "Warning: " and "Error: " to locate warnings and errors in this log file
[2014/01/19 06:09:36 PM] Starting backup for "Helenes documents" at 2014/01/19 06:09:36 PM
[2014/01/19 06:09:36 PM] Open catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:09:36 PM] Close catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:09:36 PM] Open catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:09:36 PM] Checking if the drives of the sources exist
[2014/01/19 06:09:36 PM] Checking backup destination (Network)
[2014/01/19 06:09:36 PM] Creating the list of files to backup
[2014/01/19 06:09:36 PM] Open catalog file ":memory:"
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-04 expropriation response.pdf
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-04 Linksfield comment.pdf
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-04 Linksfield Map.pdf
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-10 linkfield update.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-11 email response.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-05-12 email response.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2010-12-24 photos.pdf
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2011-12-31 Christmas letter.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2012 Christmas letter.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\2012-07-18 contact backup.CSV
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\7SecretsEbook.pdf

[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\Web and marketing materials\Why choose me website.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\Web and marketing materials\Words.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\Web and marketing materials\You are here.docx
[2014/01/19 06:09:36 PM] Found file C:\Users\User\Documents\Helene's documents\yg.opd
[2014/01/19 06:09:36 PM] Close catalog file ":memory:"
[2014/01/19 06:09:37 PM] Folders found to backup: 0
[2014/01/19 06:09:37 PM] Files found to backup: 1 222 (413 577.31 KB)

[2014/01/19 06:09:37 PM] Preparing shadow copy
[2014/01/19 06:09:57 PM] Shadow copy created.

[2014/01/19 06:09:57 PM] Archiving files to 3_C.zip
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\2010-05-04 expropriation response.pdf
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\2010-05-04 Linksfield comment.pdf
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\2010-05-04 Linksfield Map.pdf

[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\Financial Statements 0308 to 0209.xls
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\Financial Statements 0309 to 0210.xls
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\Financial Statements 0310 to 0211.xls
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\Financial statements 0311 to 0212.xlsx
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\Financial statements 0312 to 0213.xlsx
[2014/01/19 06:09:58 PM] Added file C:\Users\User\Documents\Helene's documents\hf.opd

[2014/01/19 06:11:03 PM] Saving backup catalog "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:11:04 PM] Close catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
Backup aborted. Reason:
All the files and folders have been skipped. Nothing to backup.
Backup aborted at 2014/01/19 06:11:04 PM with 1 error(s), 0 warning(s)
[2014/01/19 06:11:07 PM] Open catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:11:07 PM] Close catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Catalogs\Helenes documents.bkc"
[2014/01/19 06:11:07 PM] GetConsoleComm().Stop
[2014/01/19 06:11:07 PM] Close catalog file "C:\Users\User\AppData\Roaming\Softland\Backup4all 5\Backup4all.hst"


Please help

[Adrian (Softland)]

Hi,

I think there is an error in log which is not listed here.
Please send me the complete log to support[at]backup4all[dot]com

[seq881458]

Problem solved. The destination portable storage device was faulty and caused the backup to abort. Thanks to the support team who responded promptly to my query.