Hi,

Can you give me access to your computer using TeamViewer?
Please write us an email to support[at]backup4all[dot]com to discuss when we can connect.

Hi, Changing from Smart to Incremental will not ignore your existing backups. The Smart type will combine Full, Differential and Incremental types, in order to efficiently manage the available backup space in destination. Changing the backup type to Incremental will only run Incremental backups from...

Hi,

I assume you are talking about the images from step 3. Is that correct?
What happens after you press the "Chose account" button in Backup4all?

Hi, The files new and modified since the last mirror backup execution. As the files are copied over the existing files updating the backup with new and modified files, it would be a waste of time to re-copy every time files which were not modified since a long time, as they already exists in backup ...

Hi, If you excluded the folder by unchecking it in Backup Properties->Sources, you just have to check it and press Save. If you excluded that folder with a filter, you need to change the filter for that job in Backup Properties->Filters. If you excluded it using a customized filter, you can change t...

Hi,

We are thinking about moving to 64-bit but not in the near future.

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com

Hi,

Is there any change on your computer since the backup was working fine?
Please send us the last backup log for that job to support[at]backup4all[dot]com

Hi, When you use the Smart backup type, you cannot set how many versions to keep. How large is that backup? If you can store 7 full backups in destination, please change the type in Backup Properties->Types to Full. Then set the number of stored backup versions at 7 from Backup Properties->Type->Sto...

Hi,

As Backup4all is a 32-bit application, it is allowed to use 2 GB or memory. The backup catalog should be under 2 GB.