Search found 1502 matches

by Support
Tue Nov 01, 2011 11:49 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5713

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

It does that under normal conditions.
If there is a problem (another application crashes without restarting it or other situations), the service needs to be manually started.
by Support
Thu Oct 27, 2011 2:46 pm
Forum: Support & Troubleshooting
Topic: flexible drive assignments ?
Replies: 1
Views: 1614

Re: flexible drive assignments ?

Hi,

Backup4all uses a backup catalog. Changing the backup destination cannot be done without indicating that in backup properties and also moving the catalog and files to the new destination.

At this moment, Backup4all does not have the cloud backup feature included.
by Support
Thu Oct 27, 2011 8:24 am
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 1938

Re: Make External Drive the Backup Location

Hi,

This user was confusing the source with the backup destination, that is why he selected Picasa folder from C: drive as both source and destination.
by Support
Thu Oct 27, 2011 8:19 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 10
Views: 4495

Re: large # of files, extremely slow to start backup

Hi,

The problem was solved in version 4.6.260 of Backup4all
by Support
Tue Oct 25, 2011 1:14 pm
Forum: Support & Troubleshooting
Topic: backup schedule aborted
Replies: 1
Views: 2183

Re: backup schedule aborted

Hi,

Please make sure the network connection with destination was not interrupted.
by Support
Tue Oct 25, 2011 1:12 pm
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5713

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please go to Start->Control Panel->Administrative Tools->Services
Make sure the Volume shadow copy service is started and working properly.
by Support
Tue Oct 25, 2011 1:04 pm
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 1938

Re: Make External Drive the Backup Location

Hi,

We don't have such problems here and no other client reports such a problem.
Please contact us by email to support[at]backup4all[dot]com to discuss how we can connect to your computer to see what the problem is.
by Support
Mon Oct 24, 2011 2:51 pm
Forum: Support & Troubleshooting
Topic: Replacing older backups
Replies: 3
Views: 1611

Re: Replacing older backups

Hi,

You can set Backup4all to automatically delete the old backups, keeping only a specified number of backups.
To do that, please open Backup Properties->Types.
Select the "Yes, limit number of backups" and type a number.
For full backups, you should uncheck the "Merge backups" option.
Press Save.
by Support
Mon Oct 24, 2011 2:11 pm
Forum: Support & Troubleshooting
Topic: Make External Drive the Backup Location
Replies: 4
Views: 1938

Re: Make External Drive the Backup Location

Hi,

What version of Backup4all you have?
by Support
Mon Oct 24, 2011 2:08 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4950

Re: New files and folders automatically added to backup

Hi, Let me explain you practically. You have 7 subfolders, but I will give an example with 3 subfolders under the main folder. folder_A   |--subfolder_B        |--subfolder_C              |--subfolder_D If you go to Backup Properties->Sources and select only "subfolder_D", only this folder and its f...