Search found 1529 matches

by Adrian (Softland)
Thu Jan 05, 2012 2:19 pm
Forum: Support & Troubleshooting
Topic: Incremental Backup - What would happen if....
Replies: 4
Views: 2856

Re: Incremental Backup - What would happen if....

Hi,

Yes, the subsequent backups can use the modified attribute again. You just need to enable it under Backup Properties.
by Adrian (Softland)
Wed Jan 04, 2012 11:21 am
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 5165

Re: New files and folders automatically added to backup

Hi,

Yes, I can connect to your computer using TeamViewer.
Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Adrian (Softland)
Tue Dec 20, 2011 3:50 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5286

Re: "Hanging" sending email

Hi,

The catalog was corrupted and a copy of the backup job had to be created. The settings were preserved and a new backup catalog was created.
by Adrian (Softland)
Tue Dec 20, 2011 12:55 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5286

Re: "Hanging" sending email

Hi,

Please send us an email to support[at]backup4all[dot]com to discuss when we can connect.
by Adrian (Softland)
Mon Dec 19, 2011 11:10 am
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5286

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
by Adrian (Softland)
Thu Dec 15, 2011 2:38 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1695

Re: not backing up all files ?

Hi,

That option must be disabled when using the rotation scheme.
Please read this article for detailed instructions: http://www.backup4all.com/kb/how-to-bac ... e-259.html
by Adrian (Softland)
Thu Dec 15, 2011 2:37 pm
Forum: Feedback & Wishlist
Topic: Plugin for Expression Web 4
Replies: 1
Views: 3065

Re: Plugin for Expression Web 4

Hi,

We put your request on the Wishlist.
by Adrian (Softland)
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: could not back up open/in use quickbooks files!
Replies: 3
Views: 2692

Re: could not back up open/in use quickbooks files!

Hi, Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS...
by Adrian (Softland)
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1695

Re: not backing up all files ?

Hi,

Please open Backup Properties->Advanced.
Is the "Use local catalogs" option checked or unchecked?
by Adrian (Softland)
Mon Dec 12, 2011 3:13 pm
Forum: Support & Troubleshooting
Topic: desktop icons disappear after backup
Replies: 1
Views: 1738

Re: desktop icons disappear after backup

Hi,

Please note Backup4all does not change the source files, so it cannot be Backup4all who caused the problem.
We never had such problems here.