Search found 1502 matches

by Support
Tue Nov 29, 2011 2:12 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4950

Re: New files and folders automatically added to backup

Hi,

It works just fine, what version of Backup4all do you have?
Can you give me access to your computer to show you that it works?
by Support
Tue Nov 29, 2011 1:50 pm
Forum: Support & Troubleshooting
Topic: How Long for Abort to Finish?
Replies: 2
Views: 2571

Re: How Long for Abort to Finish?

Hi,

When you press Cancel, the backup should stop in few moments, no longer than 1 minute.
Do you have the same problem if you cancel a backup to a local hard drive destination?
by Support
Tue Nov 29, 2011 11:32 am
Forum: Support & Troubleshooting
Topic: How to backup
Replies: 1
Views: 1491

Re: How to backup

Hi,

Please create a new backup job, select D drive as backup source.
Create a scheduled task from Backup Properties->Scheduler->Add
In the Scheduler page, where you set the start time, also chose to repeat the task every 10 minutes for 23 hours and 50 minutes.
by Support
Tue Nov 29, 2011 11:07 am
Forum: Support & Troubleshooting
Topic: How to change order of backup jobs in group
Replies: 2
Views: 2011

Re: How to change order of backup jobs in group

Hi,

Please go to "View->View jobs as" and select "Tree". Drag and drop the jobs to get the desired order.
by Support
Mon Nov 28, 2011 12:49 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5061

Re: "Hanging" sending email

Hi,

Can you give us access to your computer to see what the problem is?
Please send an email to support[at]backup4all[dot]com to see when we can connect.
by Support
Fri Nov 25, 2011 4:44 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4950

Re: New files and folders automatically added to backup

Hi,

You can select all folders in Windows Explorer and use drag and drop to Backup Properties->Source page.
by Support
Wed Nov 23, 2011 3:17 pm
Forum: Support & Troubleshooting
Topic: "Hanging" sending email
Replies: 14
Views: 5061

Re: "Hanging" sending email

Hi,

Do you have the same problem if you don't attach the log?
by Support
Wed Nov 23, 2011 3:00 pm
Forum: Support & Troubleshooting
Topic: New files and folders automatically added to backup
Replies: 11
Views: 4950

Re: New files and folders automatically added to backup

Hi, I will try again to explain you that is normal according to the way you configured the backup. When you go to Backup Properties->Source page and press Add folder, which folder you select before pressing OK ? You have to make a difference between "select" and "check" words. I an now talking about...
by Support
Wed Nov 16, 2011 4:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups won't work
Replies: 2
Views: 2122

Re: Scheduled backups won't work

Hi,

Please open Backup Properties->Scheduler->Edit->Properties.
Select the "With built in scheduler" option and press OK.

Do you still have the problem?