Search found 1503 matches

by Support
Thu Dec 15, 2011 2:37 pm
Forum: Feedback & Wishlist
Topic: Plugin for Expression Web 4
Replies: 1
Views: 2992

Re: Plugin for Expression Web 4

Hi,

We put your request on the Wishlist.
by Support
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: could not back up open/in use quickbooks files!
Replies: 3
Views: 2627

Re: could not back up open/in use quickbooks files!

Hi, Backing up open files has the following limitations: It works - only on Windows XP, Windows 2003 Server, Windows Vista, Windows 7 or Windows 2008 - only for users with administrator access rights to copy open files - only on local hard drives - only on NTFS formatted partitions - only if the VSS...
by Support
Wed Dec 14, 2011 3:22 pm
Forum: Support & Troubleshooting
Topic: not backing up all files ?
Replies: 3
Views: 1624

Re: not backing up all files ?

Hi,

Please open Backup Properties->Advanced.
Is the "Use local catalogs" option checked or unchecked?
by Support
Mon Dec 12, 2011 3:13 pm
Forum: Support & Troubleshooting
Topic: desktop icons disappear after backup
Replies: 1
Views: 1670

Re: desktop icons disappear after backup

Hi,

Please note Backup4all does not change the source files, so it cannot be Backup4all who caused the problem.
We never had such problems here.
by Support
Fri Dec 09, 2011 10:13 am
Forum: Feedback & Wishlist
Topic: purchasing question volume discount
Replies: 1
Views: 2650

Re: purchasing question volume discount

Hi,

We already responded you by email.
Thank you for purchasing Backup4all.
by Support
Tue Dec 06, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)
Replies: 15
Views: 6881

Re: SQL error "SELECT Count(FileVersionId) FROM FileVersions" - disk I/O error, disk I/O error (SQL81)

Hi,

Please make sure Backup4all is closed and no other application is using that drive before swapping it.
by Support
Tue Dec 06, 2011 10:44 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Locked files will not be copied.
Replies: 8
Views: 5721

Re: Could not create Volume Shadow Copy. Locked files will not be copied.

Hi,

Please start the service and set it to Manual. Do you still have that problem?
by Support
Mon Dec 05, 2011 3:53 pm
Forum: Feedback & Wishlist
Topic: Reflect Scheduled Action Backup Type in Log File
Replies: 1
Views: 3123

Re: Reflect Scheduled Action Backup Type in Log File

Hi,

That is correct. The default backup type is used.
I will create a ticket to add the feature you need.
by Support
Fri Dec 02, 2011 2:35 pm
Forum: Support & Troubleshooting
Topic: Initial Differential always full? even after initial full?
Replies: 4
Views: 2591

Re: Initial Differential always full? even after initial full?

Hi, 1. Please note the backup jobs are independent. The first execution of a differential or incremental backup type is always a full backup. That is the starting point and after that differential/incremental backups will be performed. If you want to run daily differentials and weekly full backups, ...
by Support
Wed Nov 30, 2011 1:34 pm
Forum: Feedback & Wishlist
Topic: Disk Testing Stall Message
Replies: 3
Views: 3935

Re: Disk Testing Stall Message

Hi,

Do you have this problem with any other backup job?
Please send us the last backup log to support[at]backup4all[dot]com