Search found 1529 matches

by Adrian (Softland)
Thu Apr 26, 2012 8:37 am
Forum: Support & Troubleshooting
Topic: Restoring old backup
Replies: 3
Views: 1826

Re: Restoring old backup

Hi,

Even if the catalog was created with a previous version of Backup4all, it should work.
Please send us that catalog file to see what the problem is. Send it to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Apr 25, 2012 11:31 am
Forum: Support & Troubleshooting
Topic: SSH_FX_FAILURE (4) ?
Replies: 8
Views: 4286

Re: SSH_FX_FAILURE (4) ?

Hi,

Please download the latest version 4.7.269 from our website: http://www.backup4all.com/download/setup/b4a-pro.exe
by Adrian (Softland)
Tue Apr 24, 2012 11:22 am
Forum: Support & Troubleshooting
Topic: SSH_FX_FAILURE (4) ?
Replies: 8
Views: 4286

Re: SSH_FX_FAILURE (4) ?

Hi,

Do you use the latest version 4.7.269?
If yes, please create us a temporary account on your server to find and reproduce the problem here.
by Adrian (Softland)
Mon Apr 23, 2012 1:32 pm
Forum: Support & Troubleshooting
Topic: Backup4All Pro and Symbolic Links
Replies: 1
Views: 1547

Re: Backup4All Pro and Symbolic Links

Hi,

Backup4all won't follow the symbolic links. In such cases, that could create a recursive parsing of the files.
by Adrian (Softland)
Fri Apr 20, 2012 8:35 am
Forum: Support & Troubleshooting
Topic: sending emails to multiple accounts
Replies: 1
Views: 2147

Re: sending emails to multiple accounts

Hi,

The email addresses must be separated by a comma ( , )
by Adrian (Softland)
Tue Apr 17, 2012 3:14 pm
Forum: Support & Troubleshooting
Topic: Recommendations for Large directory backups?
Replies: 2
Views: 1745

Re: Recommendations for Large directory backups?

Hi, You should use the Mirror backup type, as the mp3 files are already compressed. How long is the internet connection interruption? In Tools->Options->FTP, you can set the wait time and the number of retries in order to pass the interruption. If it is too long, you should open Backup Properties->S...
by Adrian (Softland)
Tue Apr 17, 2012 3:10 pm
Forum: Support & Troubleshooting
Topic: No ftp upload file
Replies: 5
Views: 1812

Re: No ftp upload file

Hi,

It seems the user had to enable the passive mode for transfers.
by Adrian (Softland)
Tue Apr 17, 2012 3:05 pm
Forum: Support & Troubleshooting
Topic: SSH_FX_FAILURE (4) ?
Replies: 8
Views: 4286

Re: SSH_FX_FAILURE (4) ?

Hi,

We will need a temporary account on your SFTP server to find and solve the problem.
Please send us the details to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Apr 17, 2012 3:03 pm
Forum: Support & Troubleshooting
Topic: Backup Corrupt?
Replies: 3
Views: 1715

Re: Backup Corrupt?

Hi,

I would suggest you to delete the .bkc catalog file from that drive.
Next time you connect it and run the backup, a new complete backup will be triggered.
That will solve the problem.
by Adrian (Softland)
Thu Apr 12, 2012 12:04 pm
Forum: Support & Troubleshooting
Topic: Backup Corrupt?
Replies: 3
Views: 1715

Re: Backup Corrupt?

Hi,

In Backup Properties->Advanced page, is the "Use local catalogs" option checked or unchecked?