Search found 1529 matches

by Adrian (Softland)
Thu Jun 28, 2012 8:48 am
Forum: Support & Troubleshooting
Topic: Help, Check For Updates On v4.7 Does Not Pick Up v4.8
Replies: 1
Views: 2126

Re: Help, Check For Updates On v4.7 Does Not Pick Up v4.8

Hi,

We will fix that. At this moment, you can manually download version 4.8. It is fully compatible with your version (4.7).
by Adrian (Softland)
Thu Jun 28, 2012 8:13 am
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4738

Re: External drive out of space

Hi, If the merge option is not checked, the backup versions exceeding the limit will be deleted. In your case it was backup no.2. As backup no.3 and the following versions depends on backup no.2, you cannot remove backup no.2 and keep backup no.3 as you cannot restore no.3 without having no.2. This ...
by Adrian (Softland)
Thu Jun 28, 2012 7:50 am
Forum: Support & Troubleshooting
Topic: Upgrade to Pro
Replies: 1
Views: 1750

Re: Upgrade to Pro

Hi, 1. After installing Backup4all Professional you can import the backup jobs from Standard. To purchase the Professional edition, you just need to pay the upgrade price. See more details here: https://www.backup4all.com/buy-now.html 2. In Backup Properties->Type, you can limit the number of backup...
by Adrian (Softland)
Wed Jun 27, 2012 8:38 am
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4738

Re: External drive out of space

Depending of the backup type used and the configured settings, the versions will be preserved or not. In Backup Properties->Type, there is the option to "Merge backups". That will merge the old deleted backup with the new created backup. If you used the Incremental backup type, each increment depend...
by Adrian (Softland)
Mon Jun 25, 2012 6:14 am
Forum: Support & Troubleshooting
Topic: Moving source to another drive
Replies: 1
Views: 2748

Re: Moving source to another drive

Hi,

You cannot do that for backup sources. If you change the sources path, all files moved will be backed up again.
by Adrian (Softland)
Thu Jun 21, 2012 8:29 am
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 6201

Re: removing deleted files from mirror backup

Hi,

Please send me a new email with the new log and .bkc catalog.
by Adrian (Softland)
Tue Jun 19, 2012 12:17 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 6201

Re: removing deleted files from mirror backup

Hi,

It seems you use an older version of Backup4all.
Please download and install the latest version 4.7.270.
by Adrian (Softland)
Mon Jun 18, 2012 12:40 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 6201

Re: removing deleted files from mirror backup

Hi,

Please send the log and the .bkc to support[at]backup4all[dot]com.
Also please include the forum link of this post.
by Adrian (Softland)
Fri Jun 15, 2012 11:15 am
Forum: Support & Troubleshooting
Topic: path name change behavior
Replies: 1
Views: 1787

Re: path name change behavior

Hi,

The changed folder name is seen as a new folder. You cannot avoid that.
by Adrian (Softland)
Fri Jun 15, 2012 11:13 am
Forum: Support & Troubleshooting
Topic: FTP feature not transfering properly
Replies: 1
Views: 1629

Re: FTP feature not transfering properly

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com