Search found 1503 matches

by Support
Fri Oct 26, 2012 2:00 am
Forum: Support & Troubleshooting
Topic: Longtime Backup Suddenly Won't Work
Replies: 3
Views: 1725

Re: Longtime Backup Suddenly Won't Work

Hi,

I'm glad the problem is now solved.
by Support
Thu Oct 25, 2012 6:57 am
Forum: Support & Troubleshooting
Topic: Windows 8 Compatibility
Replies: 1
Views: 1569

Re: Windows 8 Compatibility

Hi,

Yes, Backup4all is fully compatible with Windows 8 both 32-bit and 64-bit editions.
by Support
Thu Oct 25, 2012 4:51 am
Forum: Support & Troubleshooting
Topic: Backing up a PC on the LAN
Replies: 1
Views: 1459

Re: Backing up a PC on the LAN

Hi, Backup4All was not designed for system backup, so you won't be able to restore the operating system. You should use Backup4all for data files backup only. We do not recommend to use Backup4all in order to backup system files / installed software. We encourage users to use it only for their own w...
by Support
Wed Oct 24, 2012 2:41 am
Forum: Support & Troubleshooting
Topic: windows 7 - bck4all main menu doesn't appear
Replies: 2
Views: 1815

Re: windows 7 - bck4all main menu doesn't appear

Hi,

Please make sure the backup4all.exe process is closed (in Task Manager).
Go to "C:\Users\<user name>\AppData\Roaming\Softland\Backup4all Professional 4\" and rename the "Layout.ini" file.
by Support
Tue Oct 23, 2012 4:05 am
Forum: Support & Troubleshooting
Topic: Longtime Backup Suddenly Won't Work
Replies: 3
Views: 1725

Re: Longtime Backup Suddenly Won't Work

Hi,

Please send me the last backup log to support[at]backup4all[dot]com
To find it, go to View->Job Logs->Last backup log.
by Support
Mon Oct 22, 2012 10:41 am
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5562

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

The problem is not with Backup4all, users usually find the problem on their side or we help them to find the problem.
Usually the settings are not correct.

Have you tried sending emails using GMail settings as posted above?
by Support
Mon Oct 22, 2012 5:40 am
Forum: Support & Troubleshooting
Topic: Windows 7 64bit - gadget is not a showing up
Replies: 4
Views: 2422

Re: Windows 7 64bit - gadget is not a showing up

Hi,

Did you install it when installing Backup4all? There was a checkbox for that.
You can also try to find the gadget in the Backup4all installation folder.
Double click on it.
by Support
Fri Oct 19, 2012 4:45 am
Forum: Support & Troubleshooting
Topic: Windows 7 64bit - gadget is not a showing up
Replies: 4
Views: 2422

Re: Windows 7 64bit - gadget is not a showing up

Hi,

Please try to right click on your desktop and select Gadgets.
Double click the Backup4all gadget and it should appear on your sidebar.
by Support
Tue Oct 16, 2012 10:04 am
Forum: Support & Troubleshooting
Topic: Will not do a manual mirror backup of a job
Replies: 3
Views: 2375

Re: Will not do a manual mirror backup of a job

Hi, If you check the option to lock the destination to that external drive, that means you lock the destination to THAT external drive. The serial number of the external drive is stored and Backup4all will automatically recognize it, even if it has a different drive letter. If you use another extern...
by Support
Mon Oct 15, 2012 12:58 pm
Forum: Support & Troubleshooting
Topic: Will not do a manual mirror backup of a job
Replies: 3
Views: 2375

Re: Will not do a manual mirror backup of a job

Hi,

Please send me the last backup log from View->Job Logs->Last backup log, to support[at]backup4all[dot]com