Search found 1503 matches

by Support
Mon Jan 14, 2013 8:41 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3782

Re: FTP backup Hang

Hi,

Can you create me a temporary account on your FTP server and send me the details by email?
I want to see what the problem is.
by Support
Fri Jan 11, 2013 10:01 am
Forum: Support & Troubleshooting
Topic: Skippimg files after preparing shadow copy
Replies: 16
Views: 7053

Re: Skippimg files after preparing shadow copy

Hi, 1. Does this problem appears only when running scheduled overnight but not when manually running the backup? 2. Do you use the same user account to schedule the backup as the one used to run it manually? 3. Do yo have the same problem if you schedule the execution to be performed during the day ...
by Support
Fri Jan 11, 2013 9:51 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3782

Re: FTP backup Hang

Hi,

Please send me the last backup log for that job to support[at]backup4all[dot]com
by Support
Fri Jan 11, 2013 9:48 am
Forum: Support & Troubleshooting
Topic: 1rst backup
Replies: 6
Views: 2162

Re: 1rst backup

Hi,

You can do that if you use the mirror backup type and you respect the exact folder structure. Make sure the "Use local catalogs" option from Backup Properties->Advanced page is unchecked.
by Support
Fri Jan 11, 2013 8:09 am
Forum: Support & Troubleshooting
Topic: multiple profiles / 1 unique BKC
Replies: 1
Views: 1558

Re: multiple profiles / 1 unique BKC

Hi,

No, you cannot do that.
by Support
Thu Jan 10, 2013 1:45 pm
Forum: Support & Troubleshooting
Topic: rename job / bkc
Replies: 5
Views: 2216

Re: rename job / bkc

Hi,

We found the problem and we will fix it.
by Support
Thu Jan 10, 2013 10:09 am
Forum: Support & Troubleshooting
Topic: rename job / bkc
Replies: 5
Views: 2216

Re: rename job / bkc

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Support
Tue Jan 08, 2013 9:06 am
Forum: Support & Troubleshooting
Topic: 1rst backup
Replies: 6
Views: 2162

Re: 1rst backup

Hi,

It's not such simple.
For example the Full backup type will create in destination a zip with all source files. Are your files zipped in destination?
by Support
Tue Jan 08, 2013 8:52 am
Forum: Support & Troubleshooting
Topic: rename job / bkc
Replies: 5
Views: 2216

Re: rename job / bkc

Hi,

What is the destination type uses?
Did you performed a new backup after the rename?
by Support
Mon Jan 07, 2013 12:33 pm
Forum: Support & Troubleshooting
Topic: 1rst backup
Replies: 6
Views: 2162

Re: 1rst backup

Hi,

No, the first backup will include all source files and folders. Backup4all uses the backup catalog to determine which files will be backed up. It does not compare the source and the destination each time you run a new backup.