Search found 1503 matches

by Support
Mon Feb 04, 2013 8:16 am
Forum: Support & Troubleshooting
Topic: Backup Hangs with Updating Catalog
Replies: 3
Views: 2010

Re: Backup Hangs with Updating Catalog

Hi,

To find the logs folder, go to View->Job Logs->Open Log folder
by Support
Fri Feb 01, 2013 12:37 pm
Forum: Support & Troubleshooting
Topic: Backup Hangs with Updating Catalog
Replies: 3
Views: 2010

Re: Backup Hangs with Updating Catalog

Hi,

Please send me the last backup log and the backup catalog from destination, to support[at]backup4all[dot]com
by Support
Fri Feb 01, 2013 12:35 pm
Forum: Support & Troubleshooting
Topic: New backup job failed to start on Windows 7
Replies: 2
Views: 1761

Re: New backup job failed to start on Windows 7

Hi,

If the computer was in sleep mode, in order for Backup4all to wake that computer, it is necessarily to have enabled the option to wake the computer for running that task, in the scheduler properties.
Please make sure that option is enabled.
by Support
Wed Jan 30, 2013 8:07 am
Forum: Support & Troubleshooting
Topic: Problem with filters
Replies: 1
Views: 1469

Re: Problem with filters

Hi,

Please send me the last backup log to support[at]backup4all[dot]com
To find it, go to View->Job Logs->Last backup log.
by Support
Thu Jan 24, 2013 12:08 pm
Forum: Support & Troubleshooting
Topic: Backup4All pro 4.8 hangs at startup
Replies: 1
Views: 1625

Re: Backup4All pro 4.8 hangs at startup

Hi,

Please close Backup4all from Task Manager and rename this folder:
C:\Users\<user name>\AppData\Roaming\Softland\Backup4all Professional 4\
by Support
Thu Jan 24, 2013 9:04 am
Forum: Feedback & Wishlist
Topic: Next version
Replies: 1
Views: 2762

Re: Next version

We have a plan to release version 5 this year, though I cannot give you a specific timeframe.
by Support
Mon Jan 21, 2013 9:16 am
Forum: Support & Troubleshooting
Topic: "Reconnect if already connected "option?
Replies: 1
Views: 1432

Re: "Reconnect if already connected "option?

Hi,

This option is useful if you are already connected with another user.
by Support
Mon Jan 21, 2013 7:14 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3761

Re: FTP backup Hang

Hi,

I cannot tell you exactly when the new release will be made.
by Support
Tue Jan 15, 2013 2:40 pm
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3761

Re: FTP backup Hang

Hi,

We found the problem and we will fix it.