Search found 1563 matches

by Adrian (Softland)
Wed Jul 17, 2013 9:36 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2791

Re: Full backup shows type as Incremental in log

Hi,

Please send me the last backup log and the screenshots to better understand the situation, to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Jul 16, 2013 12:26 pm
Forum: Support & Troubleshooting
Topic: Cannot Upload File
Replies: 2
Views: 1887

Re: Cannot Upload File

Hi,

Can you please send me a complete backup log to support[at]backup4all[dot]com ?
by Adrian (Softland)
Fri Jul 12, 2013 2:22 pm
Forum: Support & Troubleshooting
Topic: "Backup4All is not a valid short file name" error
Replies: 1
Views: 1772

Re: "Backup4All is not a valid short file name" error

Hi,

It seems the setup file was not completely downloaded.
Please delete the temporary internet files and try again to download Backup4all. See if the size of the setup downloaded on your computer is the same as the size listed on our website.
by Adrian (Softland)
Wed Jul 10, 2013 7:26 am
Forum: Support & Troubleshooting
Topic: Email hangs after upgrade to v4.9
Replies: 3
Views: 2607

Re: Email hangs after upgrade to v4.9

Hi,

Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip
2. Start DebugView
3. Start Backup4all and send us the debug log to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Jul 08, 2013 8:08 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 4296

Re: FTP backup Hang

Hi,

Please send me the new log by email to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Jul 03, 2013 5:55 am
Forum: Support & Troubleshooting
Topic: Backup to FTP failing
Replies: 3
Views: 1907

Re: Backup to FTP failing

Hi,

Depending on the FTP server you have, you can check the permissions in the server console, or in the same place where you created the FTP account.
by Adrian (Softland)
Tue Jul 02, 2013 5:17 am
Forum: Support & Troubleshooting
Topic: Backup to FTP failing
Replies: 3
Views: 1907

Re: Backup to FTP failing

Hi, 1. The file you are talking about is the backup catalog. It is uploaded with a temporary name in order not to overwrite the old catalog from FTP in case the upload fails. If the upload is successful, the file will be renamed to the correct name and will replace the old catalog. 2. Please make su...
by Adrian (Softland)
Tue Jun 25, 2013 12:33 pm
Forum: Support & Troubleshooting
Topic: Comparison Criteria - MD5 or SHA
Replies: 3
Views: 2353

Re: Comparison Criteria - MD5 or SHA

Hi, You cannot export a list of the modified files, but you can see them in Backup4all. Please follow these steps: 1. Open Backup4all 2. Go to Explore View (F2) 3. Above the Explore window you have 5 buttons to show/hide different files (new, unchanged, modified etc) Press Ctrl+3 to show/hide modifi...
by Adrian (Softland)
Mon Jun 17, 2013 9:28 am
Forum: Support & Troubleshooting
Topic: Location of temporary files in restore
Replies: 1
Views: 1801

Re: Location of temporary files in restore

Hi,
Changing the temporary folder location in Tools->Options should solve the problem.
In this case, please try to move some files from the C drive to G drive, restore the backup to C, move it to G and put the files backup to C.
by Adrian (Softland)
Mon Jun 10, 2013 12:35 pm
Forum: Support & Troubleshooting
Topic: backup aborted
Replies: 2
Views: 1929

Re: backup aborted

Hi,

Please make sure no other user/application is using this file Modest to NAS.bkc.
Also make sure you don't have Backup4all interface open and the "Modest to NAS" job selected while the scheduler tries to update that job.