Search found 1517 matches

by Adrian
Thu Jul 25, 2013 7:06 am
Forum: Support & Troubleshooting
Topic: Can I backup to a USB memory card?
Replies: 1
Views: 1448

Re: Can I backup to a USB memory card?

Hi,

Backup4all does not create bootable backups of the OS. Please note Backup4all was not designed for system backup, but for data files backups only.
by Adrian
Wed Jul 24, 2013 7:40 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2514

Re: Full backup shows type as Incremental in log

Hi,

Did you send the email I asked you for?
by Adrian
Thu Jul 18, 2013 8:04 am
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5626

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

In version 4.9.291 of Backup4all Professional, we added the TLS option in Tools->Options->Email.
by Adrian
Thu Jul 18, 2013 8:03 am
Forum: Support & Troubleshooting
Topic: How to connect to ftp using TLS
Replies: 2
Views: 1891

Re: How to connect to ftp using TLS

Hi,

In version 4.9.291 of Backup4all Professional, we added the TLS option in Tools->Options->Email.
by Adrian
Wed Jul 17, 2013 9:36 am
Forum: Support & Troubleshooting
Topic: Full backup shows type as Incremental in log
Replies: 8
Views: 2514

Re: Full backup shows type as Incremental in log

Hi,

Please send me the last backup log and the screenshots to better understand the situation, to support[at]backup4all[dot]com
by Adrian
Tue Jul 16, 2013 12:26 pm
Forum: Support & Troubleshooting
Topic: Cannot Upload File
Replies: 2
Views: 1746

Re: Cannot Upload File

Hi,

Can you please send me a complete backup log to support[at]backup4all[dot]com ?
by Adrian
Fri Jul 12, 2013 2:22 pm
Forum: Support & Troubleshooting
Topic: "Backup4All is not a valid short file name" error
Replies: 1
Views: 1652

Re: "Backup4All is not a valid short file name" error

Hi,

It seems the setup file was not completely downloaded.
Please delete the temporary internet files and try again to download Backup4all. See if the size of the setup downloaded on your computer is the same as the size listed on our website.
by Adrian
Wed Jul 10, 2013 7:26 am
Forum: Support & Troubleshooting
Topic: Email hangs after upgrade to v4.9
Replies: 3
Views: 2397

Re: Email hangs after upgrade to v4.9

Hi,

Please follow these steps:
1. Download and extract DebugView from http://download.sysinternals.com/files/DebugView.zip
2. Start DebugView
3. Start Backup4all and send us the debug log to support[at]backup4all[dot]com
by Adrian
Mon Jul 08, 2013 8:08 am
Forum: Support & Troubleshooting
Topic: FTP backup Hang
Replies: 11
Views: 3848

Re: FTP backup Hang

Hi,

Please send me the new log by email to support[at]backup4all[dot]com
by Adrian
Wed Jul 03, 2013 5:55 am
Forum: Support & Troubleshooting
Topic: Backup to FTP failing
Replies: 3
Views: 1731

Re: Backup to FTP failing

Hi,

Depending on the FTP server you have, you can check the permissions in the server console, or in the same place where you created the FTP account.