Search found 1600 matches

by Adrian (Softland)
Thu Feb 13, 2014 1:53 pm
Forum: Support & Troubleshooting
Topic: Mirror to different target folder structure
Replies: 5
Views: 3110

Re: Mirror to different target folder structure

Hi,

If you want only the content of that folder to be backed up, you need to select in backup sources only that content, without the parent folder.
by Adrian (Softland)
Thu Feb 13, 2014 8:11 am
Forum: Support & Troubleshooting
Topic: Upgrade to 5.0
Replies: 1
Views: 1944

Re: Upgrade to 5.0

Hi, Backup4all ver. 5 is a major upgrade and is a PAID upgrade. You can see the upgrade price for your version here: http://upgrade.backup4all.com Just copy-paste the registration key from Help->About Backup4all and follow the steps. You will receive a new key and you will have to uninstall version ...
by Adrian (Softland)
Wed Feb 12, 2014 3:22 pm
Forum: Support & Troubleshooting
Topic: EXCESSIVE CPU BEING USED BY B4A Tray Notifier
Replies: 2
Views: 2187

Re: EXCESSIVE CPU BEING USED BY B4A Tray Notifier

Hi,

The tray is used for fast access.
We fixed some problems related to tray in the latest version 5.0.359.
If you want to disable tray, please go to File->Options->Startup, then uncheck the "Show tray icon".
by Adrian (Softland)
Wed Feb 12, 2014 2:56 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 4635

Re: How to use Backup4All to move mail to new PC

Hi,

In this article you can find which files are backed up for Outlook:
http://www.backup4all.com/kb/backup-out ... 25.html#02
by Adrian (Softland)
Tue Feb 04, 2014 2:04 pm
Forum: Support & Troubleshooting
Topic: Day Missed
Replies: 1
Views: 1436

Re: Day Missed

Hi,

Is there any user logged on when the scheduler should start?
What is different in those days?
Is there any event logged in Windows Event Viewer at the scheduled time?
by Adrian (Softland)
Fri Jan 31, 2014 12:43 pm
Forum: Support & Troubleshooting
Topic: Limit by file version conflict
Replies: 4
Views: 3034

Re: Limit by file version conflict

Hi,

Limiting the number of file versions will automatically select the Create independent splits option.
by Adrian (Softland)
Thu Jan 30, 2014 9:45 am
Forum: Support & Troubleshooting
Topic: Limit by file version conflict
Replies: 4
Views: 3034

Re: Limit by file version conflict

Hi,

Do you have a backup log from Backup4all 4 for that job?
If yes, please send it to us at support[at]backup4all[dot]com

To solve the problem in Backup4all 5, please open Backup Properties->Compression and change the encryption type.
by Adrian (Softland)
Wed Jan 29, 2014 3:24 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 3170

Re: Show warning and error messages when scheduled:

Hi,

I confirm that we were able to reproduce the problem here and we will fix it.
by Adrian (Softland)
Wed Jan 29, 2014 2:30 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 4635

Re: How to use Backup4All to move mail to new PC

Hi,

Can you send me the restore log to support[at]backup4all[dot]com ?
by Adrian (Softland)
Wed Jan 29, 2014 12:44 pm
Forum: Support & Troubleshooting
Topic: Was my backup successful?
Replies: 1
Views: 1969

Re: Was my backup successful?

Hi,

Please download the latest version of Backup4all 5.0.336.
Run a manual test for that backup by pressing the Test (F9) button.
If the error appears again in the test, you will have to run again the backup.