Search found 1548 matches

by Adrian (Softland)
Tue Dec 17, 2013 3:49 pm
Forum: Support & Troubleshooting
Topic: Error Message With New Backup4all 5
Replies: 4
Views: 2459

Re: Error Message With New Backup4all 5

Hi,

Please send us the content of the renamed folder into a zip archive to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Dec 17, 2013 3:48 pm
Forum: Support & Troubleshooting
Topic: Restore after hard drive crash
Replies: 1
Views: 1749

Re: Restore after hard drive crash

Hi,

First, please note Backup4all was not designed for system backups.
Before the restore started, did you select "Restore excluded and deleted files" option?
by Adrian (Softland)
Tue Dec 17, 2013 3:45 pm
Forum: Support & Troubleshooting
Topic: Cannot activate version 5 on W2K3
Replies: 3
Views: 2095

Re: Cannot activate version 5 on W2K3

Hi,

Can you give me access to your computer using TeamViewer to assist you with the activation?
Please send me info to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Dec 03, 2013 11:48 am
Forum: Support & Troubleshooting
Topic: Backup Errors
Replies: 1
Views: 1539

Re: Backup Errors

Hi,

I need to see the entire log file. Please send it to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Nov 29, 2013 1:59 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 4236

Re: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.

Hi,

There are cases when you want to move a backup catalog from another computer.
To load it in Backup4all, you need to open the .bkc catalog file.
by Adrian (Softland)
Fri Nov 29, 2013 1:58 pm
Forum: Support & Troubleshooting
Topic: Does incremental merge remove excluded files?
Replies: 1
Views: 1646

Re: Does incremental merge remove excluded files?

Hi,

That file version won't be deleted. I will be merged with the other backups.
by Adrian (Softland)
Tue Nov 26, 2013 3:57 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 4236

Re: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.

Hi, Let's say you have 10 large files to be backed up. When backing up them, you want to stop the backup after 4 files were processed. Pressing the Stop button will close the catalog and stop the backup. Only 4 files were marked as backed up in the backup catalog. The other 6 files will be backed up...
by Adrian (Softland)
Tue Nov 26, 2013 3:49 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 58712

Re: Program windows sizes

Hi, The backup job can be resumed only if it paused. If you restart the computer or close Backup4all, you won't be able to resume the backup. It will start from the beginning. In such a case, you should press Stop. That will process the file(s) in progress and will close the backup catalog. The rema...
by Adrian (Softland)
Mon Nov 25, 2013 1:04 pm
Forum: Support & Troubleshooting
Topic: Error: Backup aborted. Reason: Cannot add file...to.... Zip Error: Stream Read Error.
Replies: 5
Views: 4236

Re: Error: Backup aborted. Reason: Cannot add file...to...Zip Error: Stream Read Error. Backup aborted.

Hi,

In Backup Properties->Compression, please split the backup to get smaller files in destination.
Set the split size at 4 GB and run again the backup.
Do you still have the problem?
by Adrian (Softland)
Mon Nov 25, 2013 12:56 pm
Forum: Support & Troubleshooting
Topic: stream read error
Replies: 3
Views: 7219

Re: stream read error

Hi,

That is not a problem from Backup4all. Please give us more details about your problem.
Send us an email with the last backup log to support[at]backup4all[dot]com