Search found 1517 matches

by Adrian
Mon Nov 25, 2013 12:38 pm
Forum: Support & Troubleshooting
Topic: [URGENT] Help needed - FTP Backup
Replies: 1
Views: 1587

Re: [URGENT] Help needed - FTP Backup

Hi, 1. You can disable the shadow copy for that backup job from Backup Properties->Advanced, by unselecting the "Backup open files" option. 2. You can use the Mirror backup type. This type creates in destination an exact copy of the source files without zipping them. After that only new and modified...
by Adrian
Fri Nov 08, 2013 3:00 pm
Forum: Support & Troubleshooting
Topic: B4aCmd.exe begins running without notice
Replies: 7
Views: 4076

Re: B4aCmd.exe begins running without notice

Hi,

You said the file starts randomly. There should be a fixed time or a specific event before that. Can you find which one is?
by Adrian
Fri Nov 08, 2013 1:41 pm
Forum: Support & Troubleshooting
Topic: B4aCmd.exe begins running without notice
Replies: 7
Views: 4076

Re: B4aCmd.exe begins running without notice

Hi,

A file does not start by itself randomly, it has to be something starting it.
by Adrian
Wed Nov 06, 2013 11:34 am
Forum: Support & Troubleshooting
Topic: B4aCmd.exe begins running without notice
Replies: 7
Views: 4076

Re: B4aCmd.exe begins running without notice

Hi,

Please open Control Panel->Task Scheduler and see all tasks created by Backup4all. Delete the ones you don't need.
You can also check the "C:\Windows\Tasks" to see if there are some other tasks.
by Adrian
Thu Oct 31, 2013 11:27 am
Forum: Support & Troubleshooting
Topic: backing up secured folders
Replies: 3
Views: 1814

Re: backing up secured folders

Hi,

Yes, that is correct.
Please make sure those folders were not configured different in order to deny permissions for the backup operator members.
by Adrian
Wed Oct 30, 2013 2:42 pm
Forum: Support & Troubleshooting
Topic: backing up secured folders
Replies: 3
Views: 1814

Re: backing up secured folders

Hi,

Backup4all can back up only the files/folders it can access. You should run the backup under a local user with access permissions for those folders.
by Adrian
Thu Oct 24, 2013 9:19 am
Forum: Support & Troubleshooting
Topic: Mirror on Blu-ray - file names corrupted
Replies: 1
Views: 1665

Re: Mirror on Blu-ray - file names corrupted

Hi,

Please send me the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
Also please send me the .bkc backup catalog file for that job from the backup destination.
by Adrian
Thu Oct 24, 2013 9:16 am
Forum: Support & Troubleshooting
Topic: user account control permission problem
Replies: 1
Views: 1435

Re: user account control permission problem

Hi,

In order to avoid the UAC popup, you will have to disable the UAC on that computer.
by Adrian
Mon Oct 14, 2013 3:35 pm
Forum: Support & Troubleshooting
Topic: Restore one file only - no folders
Replies: 1
Views: 2426

Re: Restore one file only - no folders

Hi,

How you told Backup4all to restore a single file? That seems to be the problem.

In order to restore a single file, please open Backup4all, go to Explore View, right click the file you want to restore and select Restore.
by Adrian
Mon Oct 14, 2013 3:09 pm
Forum: Support & Troubleshooting
Topic: Change Destination Type to existing Mirror Location
Replies: 7
Views: 2267

Re: Change Destination Type to existing Mirror Location

Hi, Please follow these steps with Backup4all closed: 1. Open the .ini file and correct the following line to be: CACHE_BKC_NAME=Secure Logs.bkc 2. Save and close the .ini file. 3. Manually copy the "Secure Logs.bkc" file from the backup destination to the cache folder: C:\Users\<user name>\AppData\...