Search found 1514 matches

by Support
Wed Jan 08, 2014 2:33 pm
Forum: Support & Troubleshooting
Topic: Backup Job runs fine - no ZIP created?
Replies: 1
Views: 1554

Re: Backup Job runs fine - no ZIP created?

Hi,

Do you have the same problem if you use the latest version (5.0.314) and use another destination?
by Support
Wed Jan 08, 2014 1:57 pm
Forum: Support & Troubleshooting
Topic: Backup Performance
Replies: 3
Views: 2012

Re: Backup Performance

Hi,

We made a new update release these days, Backup4all 5.0.314, please download it and see if the backup speed is good now.
by Support
Wed Jan 08, 2014 1:55 pm
Forum: Support & Troubleshooting
Topic: Program Will Not Open
Replies: 2
Views: 1686

Re: Program Will Not Open

Hi, We don't have such problems here. To see what the problem is with the email, please try these settings using the Gmail smtp server: 1. At Name/IP -> smtp.gmail.com 2. Port: 587 or 465 3. Select the SSL option 4. Please set (check) the Authentication option 5. At username write your email address...
by Support
Thu Dec 19, 2013 3:19 pm
Forum: Support & Troubleshooting
Topic: Importing jobs from v4 to v5
Replies: 3
Views: 2221

Re: Importing jobs from v4 to v5

Hi,

Please send me such a .bkc catalog file to support[at]backup4all[dot]com
by Support
Tue Dec 17, 2013 4:00 pm
Forum: Support & Troubleshooting
Topic: Backup Performance
Replies: 3
Views: 2012

Re: Backup Performance

Hi, Your backup speed is under our speed tests here: 50 GB per hour. 1. No, there isn't multithread backup feature. 2. The archives should be smaller, not very small. Backing up smaller files is useful in some cases in order to avoid filling all available memory. 3. The block backup options are on t...
by Support
Tue Dec 17, 2013 3:51 pm
Forum: Support & Troubleshooting
Topic: Export jobs to Backup4all 5
Replies: 1
Views: 1726

Re: Export jobs to Backup4all 5

Hi,

We will put a warning on the import page.

There was a problem related to mirror backups, fixed in build 305. Please download it from our download page.
by Support
Tue Dec 17, 2013 3:49 pm
Forum: Support & Troubleshooting
Topic: Error Message With New Backup4all 5
Replies: 4
Views: 2269

Re: Error Message With New Backup4all 5

Hi,

Please send us the content of the renamed folder into a zip archive to support[at]backup4all[dot]com
by Support
Tue Dec 17, 2013 3:48 pm
Forum: Support & Troubleshooting
Topic: Restore after hard drive crash
Replies: 1
Views: 1616

Re: Restore after hard drive crash

Hi,

First, please note Backup4all was not designed for system backups.
Before the restore started, did you select "Restore excluded and deleted files" option?
by Support
Tue Dec 17, 2013 3:45 pm
Forum: Support & Troubleshooting
Topic: Cannot activate version 5 on W2K3
Replies: 3
Views: 1935

Re: Cannot activate version 5 on W2K3

Hi,

Can you give me access to your computer using TeamViewer to assist you with the activation?
Please send me info to support[at]backup4all[dot]com
by Support
Tue Dec 03, 2013 11:48 am
Forum: Support & Troubleshooting
Topic: Backup Errors
Replies: 1
Views: 1437

Re: Backup Errors

Hi,

I need to see the entire log file. Please send it to support[at]backup4all[dot]com