Search found 1517 matches

by Adrian
Wed Jan 29, 2014 12:31 pm
Forum: Support & Troubleshooting
Topic: Password not required to read catalog?
Replies: 1
Views: 1472

Re: Password not required to read catalog?

Hi,

When trying to open the catalog on another computer and you will be asked for a password. Without it, you won't be able to see the files in catalog.
On your computer, there is no joy to hide the names as that will make the restore process difficult for you.
by Adrian
Wed Jan 29, 2014 12:24 pm
Forum: Support & Troubleshooting
Topic: Newbie muddled over catalogs
Replies: 1
Views: 1446

Re: Newbie muddled over catalogs

Hi,

That is correct, the "Use local catalogs" option has to be unchecked.
by Adrian
Wed Jan 29, 2014 12:21 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3943

Re: How to use Backup4All to move mail to new PC

Hi,

Can you tell us what version of Outlook and Windows you have on each computer?

Please note the backup/restore for Outlook works:
- if there is the same Outlook version
- if there is the same user name
- if there is the Windows version is newer than XP
by Adrian
Tue Jan 21, 2014 1:13 pm
Forum: Support & Troubleshooting
Topic: aborted backup with files skipped response
Replies: 2
Views: 2147

Re: aborted backup with files skipped response

Hi,

I think there is an error in log which is not listed here.
Please send me the complete log to support[at]backup4all[dot]com
by Adrian
Tue Jan 21, 2014 1:08 pm
Forum: Support & Troubleshooting
Topic: How to backup empty files (not folders)?
Replies: 1
Views: 1459

Re: How to backup empty files (not folders)?

Hi,

Please send me the last backup log to support[at]backup4all[dot]com
by Adrian
Tue Jan 21, 2014 1:06 pm
Forum: Support & Troubleshooting
Topic: Aborted restore: Not a valid zip file!
Replies: 3
Views: 1913

Re: Aborted restore: Not a valid zip file!

Hi,

Please test that zip file using WinZip. Is that a valid zip file?
by Adrian
Tue Jan 21, 2014 1:01 pm
Forum: Support & Troubleshooting
Topic: Command line
Replies: 1
Views: 1490

Re: Command line

Hi,

In Backup4all, press F1. That will open the Help window.
Go to Command line page and see the commands and parameters for each action.
by Adrian
Tue Jan 21, 2014 12:59 pm
Forum: Support & Troubleshooting
Topic: can i clone raid1 disks???
Replies: 1
Views: 1489

Re: can i clone raid1 disks???

Hi,

Please note Backup4all was not designed for system backup, but for data files backups only.
by Adrian
Fri Jan 17, 2014 2:37 pm
Forum: Support & Troubleshooting
Topic: Small Issue Version 5. Progress Bar.
Replies: 2
Views: 1931

Re: Small Issue Version 5. Progress Bar.

Hi,

I created a ticket for this problem.
by Adrian
Fri Jan 17, 2014 1:18 pm
Forum: Support & Troubleshooting
Topic: Runtime Error 216
Replies: 4
Views: 2239

Re: Runtime Error 216

Hi,

Please install the latest version 5.0.325 as we fixed several bugs in Backup4all.