Search found 1514 matches

by Support
Thu Jan 30, 2014 9:45 am
Forum: Support & Troubleshooting
Topic: Limit by file version conflict
Replies: 4
Views: 2633

Re: Limit by file version conflict

Hi,

Do you have a backup log from Backup4all 4 for that job?
If yes, please send it to us at support[at]backup4all[dot]com

To solve the problem in Backup4all 5, please open Backup Properties->Compression and change the encryption type.
by Support
Wed Jan 29, 2014 3:24 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2758

Re: Show warning and error messages when scheduled:

Hi,

I confirm that we were able to reproduce the problem here and we will fix it.
by Support
Wed Jan 29, 2014 2:30 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3922

Re: How to use Backup4All to move mail to new PC

Hi,

Can you send me the restore log to support[at]backup4all[dot]com ?
by Support
Wed Jan 29, 2014 12:44 pm
Forum: Support & Troubleshooting
Topic: Was my backup successful?
Replies: 1
Views: 1710

Re: Was my backup successful?

Hi,

Please download the latest version of Backup4all 5.0.336.
Run a manual test for that backup by pressing the Test (F9) button.
If the error appears again in the test, you will have to run again the backup.
by Support
Wed Jan 29, 2014 12:40 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2758

Re: Show warning and error messages when scheduled:

Hi,

Please open Backup Properties->Scheduler page and select "Show warnings and errors" option.
Press Save.
by Support
Wed Jan 29, 2014 12:34 pm
Forum: Support & Troubleshooting
Topic: No error message when destination full
Replies: 1
Views: 1620

Re: No error message when destination full

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Support
Wed Jan 29, 2014 12:32 pm
Forum: Support & Troubleshooting
Topic: Aborted restore: Not a valid zip file!
Replies: 3
Views: 1908

Re: Aborted restore: Not a valid zip file!

Hi,

Please send me the last backup log to support[at]backup4all[dot]com
by Support
Wed Jan 29, 2014 12:31 pm
Forum: Support & Troubleshooting
Topic: Password not required to read catalog?
Replies: 1
Views: 1469

Re: Password not required to read catalog?

Hi,

When trying to open the catalog on another computer and you will be asked for a password. Without it, you won't be able to see the files in catalog.
On your computer, there is no joy to hide the names as that will make the restore process difficult for you.
by Support
Wed Jan 29, 2014 12:24 pm
Forum: Support & Troubleshooting
Topic: Newbie muddled over catalogs
Replies: 1
Views: 1442

Re: Newbie muddled over catalogs

Hi,

That is correct, the "Use local catalogs" option has to be unchecked.
by Support
Wed Jan 29, 2014 12:21 pm
Forum: Support & Troubleshooting
Topic: How to use Backup4All to move mail to new PC
Replies: 10
Views: 3922

Re: How to use Backup4All to move mail to new PC

Hi,

Can you tell us what version of Outlook and Windows you have on each computer?

Please note the backup/restore for Outlook works:
- if there is the same Outlook version
- if there is the same user name
- if there is the Windows version is newer than XP