Search found 1574 matches

by Adrian (Softland)
Mon Feb 17, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Backup job stopped running...stuck in creating file list
Replies: 2
Views: 937

Re: Backup job stopped running...stuck in creating file list

Hi,

Please send us all logs from this folder: "%USERPROFILE%\App Data\Roaming\Softland\Backup4all 8\Logs" to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Feb 11, 2020 11:32 am
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 1038

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you map the source network share and use the mapped drive as backup source?
by Adrian (Softland)
Tue Feb 11, 2020 11:02 am
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 966

Re: Backups up to NAS causes very slow PC performance

Hi,

After the suspend period, the backup will resume.

You can use the Quick test option in Backup Properties->Advanced page.
That will only check if the file exists in destination and has the correct size.
by Adrian (Softland)
Mon Feb 10, 2020 12:03 pm
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 966

Re: Backups up to NAS causes very slow PC performance

Hi,

In version 8 of Backup4all you can suspend the backups during working hours.
Go to "File->Options->Suspend" and set the time interval when the backups will be suspended, so the computer activity will not be affected.
by Adrian (Softland)
Mon Feb 10, 2020 11:51 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 1063

Re: Can't update Backup4All - Error #11004

Hi,

We will check that.
In the meantime, please close Backup4all and install the latest version from:
https://download.backup4all.com/downloa ... p-full.exe
by Adrian (Softland)
Tue Feb 04, 2020 12:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups didn't run
Replies: 3
Views: 950

Re: Scheduled backups didn't run

Hi, In the Backup4all logs folder (C:\Users\<user name>\AppData\Roaming\Softland\Backup4all 8\Logs\), there should be a log for each scheduled task execution (different than the backup log). Please see if that file exists and if it contains any information. If such a file does not exist, please chec...
by Adrian (Softland)
Tue Feb 04, 2020 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup to Azure Failing Test
Replies: 3
Views: 878

Re: Backup to Azure Failing Test

Hi,

Do you have the latest version of Backup4all 8.5.272? if not, please try with the latest version and see if you still have the problem.
by Adrian (Softland)
Mon Feb 03, 2020 1:43 pm
Forum: Support & Troubleshooting
Topic: Backup to Azure Failing Test
Replies: 3
Views: 878

Re: Backup to Azure Failing Test

Hi,

Please make sure the account name and the key are correct.

If the key is not shared access signature, that option should not be selected.
by Adrian (Softland)
Mon Feb 03, 2020 12:33 pm
Forum: Support & Troubleshooting
Topic: Premature end of file reached.
Replies: 8
Views: 2080

Re: Premature end of file reached.

Hi,

Please send us the .bkc catalog file which appears to be corrupted, from the backup destination drive.
Put it into a zip archive and send it to: support[at]backup4all[dot]com
by Adrian (Softland)
Thu Jan 30, 2020 1:21 pm
Forum: Support & Troubleshooting
Topic: How Long to Keep Files and Folders Backup
Replies: 6
Views: 2199

Re: How Long to Keep Files and Folders Backup

Hi, 1. The "backup catalogs" is the .bkc file which stores information about the backed up files, backup numbers, versions, file size, paths, info etc 2. Each source drive/type will be zipped in a separate archive. 3. Yes, the Smart backup will decide the backup backup type to use, according with th...