Search found 1528 matches

by Adrian (Softland)
Wed Apr 09, 2014 12:38 pm
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2813

Re: Show warning and error messages when scheduled:

Hi,

Can you give me access to your computer using TeamViewer? if yes, please send us an email to support[at]backup4all[dot]com to discuss when I can connect to see what the problem is.
by Adrian (Softland)
Fri Apr 04, 2014 1:52 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot read blocks for file ...
Replies: 6
Views: 2556

Re: Warning: Cannot read blocks for file ...

Hi,

Do you have the same problem if you disable the block backup option?
Is there any error listed in Event Viewer?

In the meantime, you should be able to successfully backup those files while Outlook is closed.
by Adrian (Softland)
Fri Apr 04, 2014 12:40 pm
Forum: Support & Troubleshooting
Topic: Backup Failing-The process cannot access the file
Replies: 4
Views: 2554

Re: Backup Failing-The process cannot access the file

Hi,

Is this the folder you put in exceptions list?
C:\Users\Admin\AppData\Roaming\Softland
by Adrian (Softland)
Fri Apr 04, 2014 12:35 pm
Forum: Support & Troubleshooting
Topic: Upload to Azure is very slow
Replies: 1
Views: 2225

Re: Upload to Azure is very slow

Hi,

We made some major improvements to Amazon and Azure backups. The fix will be included in the next release, which will be available next week.
by Adrian (Softland)
Fri Apr 04, 2014 12:33 pm
Forum: Support & Troubleshooting
Topic: Backup4All Pro stuck
Replies: 3
Views: 1761

Re: Backup4All Pro stuck

@jjanes:
Please send me the screenshot and the backup log file to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Apr 04, 2014 12:24 pm
Forum: Support & Troubleshooting
Topic: Warning: Cannot read blocks for file ...
Replies: 6
Views: 2556

Re: Warning: Cannot read blocks for file ...

Hi,

Do you run the backup manually or scheduled?
Do you have the same problem if you manually run the backup after starting Backup4all as administrator (right click on icon and select "Run as administrator").
by Adrian (Softland)
Mon Mar 31, 2014 10:08 am
Forum: Support & Troubleshooting
Topic: Show warning and error messages when scheduled:
Replies: 7
Views: 2813

Re: Show warning and error messages when scheduled:

Hi,

In Backup Properties->Scheduler, is the scheduler configured to "Show main application"?
by Adrian (Softland)
Fri Mar 28, 2014 2:27 pm
Forum: Support & Troubleshooting
Topic: Backup Failing-The process cannot access the file
Replies: 4
Views: 2554

Re: Backup Failing-The process cannot access the file

Hi,

Do you have the latest version of Backup4all 4.9? that is 4.9.292

Is there any antivirus scanning the file in that moment?
Do you have the same problem if you create a new small backup job to the same FTP destination?
by Adrian (Softland)
Fri Mar 28, 2014 2:00 pm
Forum: Support & Troubleshooting
Topic: Testing Amazon S3 - Winsock error
Replies: 11
Views: 5052

Re: Testing Amazon S3 - Winsock error

Hi,

It seems the Amazon SSL certificate could not be verified in your case, that is the error message about.
We will change the behavior in the next release in order to give you the option to run the backup even if the SSL certificate of Amazon could not be verified.