Search found 1574 matches

by Adrian (Softland)
Thu Oct 09, 2014 11:13 am
Forum: Support & Troubleshooting
Topic: Scheduled backup with non-admin user
Replies: 1
Views: 1817

Re: Scheduled backup with non-admin user

Hi,

Please send us the service logs from: "c:\ProgramData\Softland\Backup4all 5\ServiceLogs\" to support[at]backup4all[dot]com
by Adrian (Softland)
Mon Oct 06, 2014 8:05 am
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 6605

Re: Daily scheduled backup not always run

Hi, Please make sure you have the latest version of Backup4all installed (5.1.596) Try to manually create a scheduled task from Control Panel->Task Scheduler to run another application (for example: calculator) Does it run? if yes, please see what is different than the task you created from Backup4a...
by Adrian (Softland)
Mon Oct 06, 2014 7:02 am
Forum: Feedback & Wishlist
Topic: Backup to OneDrive
Replies: 3
Views: 18571

Re: Backup to OneDrive

Hi,

At this moment, you can backup to the OneDrive local folder and it will be synchronized with the online account.
See this article for more details: http://www.backup4all.com/kb/how-to-bac ... p4all.html
by Adrian (Softland)
Fri Sep 26, 2014 12:25 pm
Forum: Support & Troubleshooting
Topic: Creating File list
Replies: 1
Views: 2341

Re: Creating File list

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Sep 03, 2014 11:01 am
Forum: Support & Troubleshooting
Topic: Errors, Errors and More Errors
Replies: 1
Views: 1915

Re: Errors, Errors and More Errors

Hi,

Please send me the backup logs for those jobs to support[at]backup4all[dot]com.
What drive type is Z:? is it a local drive?
by Adrian (Softland)
Wed Sep 03, 2014 10:01 am
Forum: Support & Troubleshooting
Topic: Cloud Backup, slow broadband, new files only
Replies: 1
Views: 1687

Re: Cloud Backup, slow broadband, new files only

Hi, You can run the first Full backup to an USB drive, move that backup to Cloud, then continue the incremental backups from the original computer directly to Cloud as 5 MB/day will be uploaded shortly. Follow the same steps as described in this article, only use cloud instead of FTP: http://www.bac...
by Adrian (Softland)
Wed Sep 03, 2014 9:46 am
Forum: Support & Troubleshooting
Topic: Warning: Cannot open file: The system cannot find the file specified Merge failed!
Replies: 13
Views: 5998

Re: Warning: Cannot open file: The system cannot find the file specified Merge failed!

Hi,

Have you tried to compress the log file?
If the log is too large, you can go in File->Options->Logs and history, then uncheck the "Log detailed information" option.
Press Ok.
On the next backup execution, the log will be smaller.
by Adrian (Softland)
Mon Sep 01, 2014 11:29 am
Forum: Support & Troubleshooting
Topic: Transfer Backup Job to New Server
Replies: 3
Views: 2265

Re: Transfer Backup Job to New Server

Hi,

Changing the source path will cause the files to be backed up again.
by Adrian (Softland)
Tue Aug 19, 2014 1:15 pm
Forum: Support & Troubleshooting
Topic: Transfer Backup Job to New Server
Replies: 3
Views: 2265

Re: Transfer Backup Job to New Server

Hi,

If you change the source path, those files will be backed up again.
If you change the destination path, you need to reopen the backup catalog from the new path in order to update the destination path.
by Adrian (Softland)
Tue Aug 19, 2014 12:53 pm
Forum: Support & Troubleshooting
Topic: Daily scheduled backup not always run
Replies: 15
Views: 6605

Re: Daily scheduled backup not always run

Hi,

Please make an additional scheduler for that job to run at a time when you are in front of the computer, does it works?
If yes, please try to change it to run at a time when there is no user logged on. See if you still have the problem.