Search found 1529 matches

by Adrian (Softland)
Thu Jul 09, 2015 8:23 am
Forum: Support & Troubleshooting
Topic: Problem with splitting zip files with strong encryption
Replies: 3
Views: 1963

Re: Problem with splitting zip files with strong encryption

Hi,

Please send us the last backup log to support[at]backup4all[dot]com to see exactly what the problem is.
by Adrian (Softland)
Tue Jul 07, 2015 9:09 am
Forum: Support & Troubleshooting
Topic: initiate manual update
Replies: 2
Views: 2093

Re: initiate manual update

Hi,

Please go to File->Help
On that page you will see the "Check for updates" button.
by Adrian (Softland)
Fri Jul 03, 2015 7:31 am
Forum: Support & Troubleshooting
Topic: Scheduler not able to save
Replies: 4
Views: 2110

Re: Scheduler not able to save

Hi,

1. Do you use an administrator account?
2. Do you create the task using another user details?
3. Can you see the scheduled tasks in Control Panel?
by Adrian (Softland)
Mon Jun 29, 2015 8:58 am
Forum: Support & Troubleshooting
Topic: entering reg code
Replies: 3
Views: 1698

Re: entering reg code

Hi,

Please send us a screenshot with the message and registration window at support[at]backup4all[dot]com
by Adrian (Softland)
Tue Jun 23, 2015 12:36 pm
Forum: Support & Troubleshooting
Topic: Hard Drive Seed
Replies: 3
Views: 1582

Re: Hard Drive Seed

Hi,

This data filter will ignore all source files not modified since a given date (which are supposed to be already copied in destination).
Only the new and modified files since that date will be backed up by Backup4all, creating a new catalog for that.
by Adrian (Softland)
Tue Jun 02, 2015 1:07 pm
Forum: Support & Troubleshooting
Topic: Hard Drive Seed
Replies: 3
Views: 1582

Re: Hard Drive Seed

Hi, You cannot make Backup4all to recognize the existing files in destination as part of the backup. Backup4all uses the backup catalog to determine which files were backed up. In your case, I suggest you to create a filter (in Backup Properties->Filters) to include only files with "Date modified" >...
by Adrian (Softland)
Tue May 26, 2015 8:22 am
Forum: Support & Troubleshooting
Topic: Only seeing mirror as a backup option
Replies: 2
Views: 1550

Re: Only seeing mirror as a backup option

Hi,

What edition of Backup4all do you have?
- Lite
- Standard
- Professional
by Adrian (Softland)
Mon May 25, 2015 11:01 am
Forum: Support & Troubleshooting
Topic: Files and Folders Skipped
Replies: 1
Views: 1964

Re: Files and Folders Skipped

Hi,

Please try to run Backup4all using the "Run as administrator" option. Do you have the same problem?
by Adrian (Softland)
Fri May 22, 2015 10:40 am
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4807

Re: File Not found

Hi,

The problem is not fixed yet.
by Adrian (Softland)
Mon May 11, 2015 8:35 am
Forum: Support & Troubleshooting
Topic: entering reg code
Replies: 3
Views: 1698

Re: entering reg code

Hi,

Did you also completed the registration name?
Do you have the same problem if you manually enter the key?
Please make sure the antivirus/firewall does not block the Backup4all access to internet.