Search found 1503 matches

by Support
Tue Mar 31, 2015 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 5
Views: 4852

Re: Backup aborted - SQL error

Hi,

The backup catalog could be corrupted.
Please send us the .bkc catalog file from the backup destination to support[at]backup4all[dot]com
by Support
Thu Mar 26, 2015 8:30 am
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4563

Re: File Not found

Hi,

I was able to reproduce the problem here. I also created a ticket for this problem.
by Support
Wed Mar 25, 2015 1:17 pm
Forum: Support & Troubleshooting
Topic: Plugin creation questions
Replies: 1
Views: 2391

Re: Plugin creation questions

Hi,

1. For "C:\users\*\appdata\Roaming" you can use "%appdata%"
Example: "C:\users\*\appdata\Roaming\Softland" will be "%appdata%\Softland"

2. By default, all source files are included. The Exclude filter is stronger than the include filter.
by Support
Wed Mar 25, 2015 1:01 pm
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4563

Re: File Not found

Hi,

Was the backup speed improved after reinstalling OS?
by Support
Wed Mar 18, 2015 9:41 am
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4563

Re: File Not found

Hi,

How fast is the transfer speed if you copy the files using File Explorer from Windows with the mapped drive of Netdrive2?
by Support
Wed Mar 18, 2015 9:34 am
Forum: Support & Troubleshooting
Topic: BTray Hanging up Shutdown
Replies: 4
Views: 2069

Re: BTray Hanging up Shutdown

Hi,

I created a ticket for our developers to find the btray problem and fix it.
by Support
Mon Mar 16, 2015 2:21 pm
Forum: Support & Troubleshooting
Topic: BTray Hanging up Shutdown
Replies: 4
Views: 2069

Re: BTray Hanging up Shutdown

Hi,

Do you have the latest version of Backup4all 5.3.723?
If not, please install it.
If you want to disable the tray icon, please open Backup4all and go to File->Options->Startup.
Uncheck the "Show tray icon" and press OK.
by Support
Mon Mar 16, 2015 2:19 pm
Forum: Support & Troubleshooting
Topic: File Not found
Replies: 15
Views: 4563

Re: File Not found

Hi,

Log file cannot be accessed on the link you provided.
Please run an independent test after backup, by pressing the Test (F9) button.
Let us know the results.
by Support
Wed Mar 11, 2015 11:57 am
Forum: Support & Troubleshooting
Topic: backup large NAS
Replies: 2
Views: 1649

Re: backup large NAS

Hi,

Backup4all creates a zip only for the first disc and after it is burn, the second zip will be created.
by Support
Wed Mar 11, 2015 10:27 am
Forum: Support & Troubleshooting
Topic: backups to the cloud
Replies: 3
Views: 1847

Re: backups to the cloud

Hi,

Can you connect to Amazon using another Amazon S3 browser?
Did you check the password from Backup4all?