Search found 1563 matches

by Adrian (Softland)
Mon Mar 09, 2020 1:29 pm
Forum: Support & Troubleshooting
Topic: Automatic backup start on USB storage device (HD/Pen) insertion
Replies: 1
Views: 774

Re: Automatic backup start on USB storage device (HD/Pen) insertion

Hi, Since Windows7, no application can be executed automatically when you plug-in a device/USB drive. It is possible in Backup4all to trigger the backup in such a case only if you have an OTB device which is also configured to run with Backup4all in File->Options->Backup (under "Backup on demand" se...
by Adrian (Softland)
Mon Mar 09, 2020 10:51 am
Forum: Support & Troubleshooting
Topic: Restore. Cannot display versions of a file.
Replies: 3
Views: 862

Re: Restore. Cannot display versions of a file.

Hi, You must display all file types. For that, please enable the filters on the top of the folder tree (that = equal sign, the - minus and X signs) This way the file will be also displayed, so you can see its versions at the bottom. Right click the version you want to restore and press "Restore to"....
by Adrian (Softland)
Wed Mar 04, 2020 8:11 am
Forum: Support & Troubleshooting
Topic: Premature end of file reached.
Replies: 8
Views: 1930

Re: Premature end of file reached.

Hi,

Please open Backup Properties->Compression page.
Select "Always use temporary folder to create zip files" option.
Set a split size of 2 GB and select the "Create independent splits" option.
Press Save and run again the backup.

Let us know if you still have the problem.
by Adrian (Softland)
Wed Mar 04, 2020 7:41 am
Forum: Support & Troubleshooting
Topic: Deleted Source files not deleted in mirror backup
Replies: 6
Views: 3555

Re: Deleted Source files not deleted in mirror backup

@neilr

What version of Backup4all do you have?
Do you get any warnings about those files?
If yes, please send us the backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Mar 04, 2020 7:33 am
Forum: Support & Troubleshooting
Topic: Shutdown not working with scheduler - NOT SOLVED
Replies: 3
Views: 1773

Re: Shutdown not working with scheduler

Hi,

Is the scheduled task configured to run with highest privileges? (in Control Panel->Administrative Tools->Task Scheduler)

What about if you set in Backup4all to run: shutdown.exe /s /f
by Adrian (Softland)
Mon Mar 02, 2020 2:21 pm
Forum: Support & Troubleshooting
Topic: Invalid argument to date encode
Replies: 2
Views: 916

Re: Invalid argument to date encode

Hi,

Please write us an email to support[at]backup4all[dot]com about this issue, to create us a temporary account on your FTP server, so we can reproduce the problem.
by Adrian (Softland)
Thu Feb 27, 2020 7:36 am
Forum: Support & Troubleshooting
Topic: backup to different places
Replies: 2
Views: 780

Re: backup to different places

Hi, If you want to create a new backup to Cloud, you will have to create a duplicate of the current backup job (right-click the backup job in Backup4all and select "Duplicate"). Then edit the Backup Properties->Destination. Select the cloud destination you want to use and press Save. The backup will...
by Adrian (Softland)
Thu Feb 27, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 975

Re: Can't update Backup4All - Error #11004

Hi cyberdiva,

I'm glad the problem is solved.
by Adrian (Softland)
Mon Feb 24, 2020 1:37 pm
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 974

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you set the scheduled task to run with the highest privileges?
by Adrian (Softland)
Mon Feb 17, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Backup job stopped running...stuck in creating file list
Replies: 2
Views: 869

Re: Backup job stopped running...stuck in creating file list

Hi,

Please send us all logs from this folder: "%USERPROFILE%\App Data\Roaming\Softland\Backup4all 8\Logs" to support[at]backup4all[dot]com