Search found 1447 matches

by Support
Tue Oct 02, 2018 2:26 pm
Forum: Support & Troubleshooting
Topic: execution number and job number
Replies: 1
Views: 5239

Re: execution number and job number

Hi,

Please send us a screenshot with the page you are looking at, to make sure we are talking about the same page.
Send the email to support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 2:24 pm
Forum: Support & Troubleshooting
Topic: Delete Files from Backup
Replies: 3
Views: 5803

Re: Delete Files from Backup

Hi, You cannot delete the files from zip archives. In this case, you should use the cleanup option to delete the backup versions you want to remove, or you can set a limit for the number of backup versions to keep in destination, with the "merge backups" option selected (in Backup Properties->Type->...
by Support
Tue Oct 02, 2018 2:05 pm
Forum: Feedback & Wishlist
Topic: How to post questions
Replies: 1
Views: 5131

Re: How to post questions

Hi,

Yes, you can ask the questions here or if you want to send us an email: support[at]backup4all[dot]com
by Support
Tue Oct 02, 2018 1:58 pm
Forum: Support & Troubleshooting
Topic: Upgrade from v.6.6 to v.7.4
Replies: 2
Views: 4271

Re: Upgrade from v.6.6 to v.7.4

Hi,

Version 6 and version 7 of Backup4all are considered 2 different applications. They can be installed/uninstalled independently. If you moved the backup jobs to version 7 of Backup4all, you can simply uninstall version 6.
by Support
Tue Oct 02, 2018 1:55 pm
Forum: Support & Troubleshooting
Topic: OneDrive link broken?
Replies: 5
Views: 4881

Re: OneDrive link broken?

Hi, Sorry for the late response. If you have this problem every time and it wasn't just one time issue, please send us the log files for the jobs with problems to support[at]backup4all[dot]com There should be no additional requests, the re-authorization should be made automatically during the backup...
by Support
Thu Sep 20, 2018 8:37 am
Forum: Support & Troubleshooting
Topic: upgrade from 5 to 7
Replies: 3
Views: 5347

Re: upgrade from 5 to 7

Hi,

In Backup4all, please edit the scheduled tasks and make sure the username and the password are correct. You should re-enter them and press Save.
by Support
Wed Sep 19, 2018 3:21 pm
Forum: Support & Troubleshooting
Topic: Backup stuck
Replies: 1
Views: 4692

Re: Backup stuck

Hi,

1. Please download the latest version of Backup4all 6.6.404 from: http://download.backup4all.com/download ... full-6.exe
2. Try to re-authenticate on Box.
3. Run again the backup

If you still have the problem, please send us the last backup log to support[at]backup4all[dot]com.
by Support
Wed Sep 12, 2018 12:58 pm
Forum: Support & Troubleshooting
Topic: Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently
Replies: 1
Views: 2768

Re: Ipc warning: Register failed : Timeout waiting for a reply to imtRegister 0. Action will run silently

Hi,

Do you use any antivirus/firewall?
Please make sure the antivirus/firewall does not block the bservice.exe process of Backup4all.
Put that process in the exceptions list and try again.
by Support
Thu Sep 06, 2018 9:12 am
Forum: Support & Troubleshooting
Topic: upgrade from 5 to 7
Replies: 3
Views: 5347

Re: upgrade from 5 to 7

Hi,

Do you mean that you can see the scheduled tasks in Backup4all, but not in the Windows Task Scheduler from Control Panel?
Please see there is a Softland / Backup4all 7 subfolder in Task Scheduler. The tasks should be there.
by Support
Tue Sep 04, 2018 1:22 pm
Forum: Support & Troubleshooting
Topic: File not found
Replies: 1
Views: 2731

Re: File not found

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com