Search found 1528 matches

by Adrian (Softland)
Tue Jan 12, 2016 10:03 am
Forum: Support & Troubleshooting
Topic: Customizing backup file names
Replies: 1
Views: 1917

Re: Customizing backup file names

Hi,

The first sequential number is the backup execution number for that job and that cannot be removed from the file name. Also the drive letter has to remain in the file name.

You can customize the file name from Backup Properties->Type page, under “Customize prefix of backup files” section.
by Adrian (Softland)
Wed Jan 06, 2016 9:17 am
Forum: Support & Troubleshooting
Topic: Multiple destinations
Replies: 5
Views: 2287

Re: Multiple destinations

Hi,

As described in that article, the only way to back up to multiple destinations is to configure multiple identical jobs, each of the job pointing to a different destination. Scheduling the backup tag will run all jobs one after another, each of the jobs will copy the files to a destination.
by Adrian (Softland)
Wed Jan 06, 2016 9:15 am
Forum: Support & Troubleshooting
Topic: Bullet proof daily/weekly/monthly backup help please
Replies: 4
Views: 2084

Re: Bullet proof daily/weekly/monthly backup help please

Hi,

When setting up a Cleanup action, there you have the checkbox: "Do not delete full backups". Please make sure you selected it.

You should run a full backup again, you cannot export it.
by Adrian (Softland)
Tue Dec 29, 2015 12:07 pm
Forum: Support & Troubleshooting
Topic: Bullet proof daily/weekly/monthly backup help please
Replies: 4
Views: 2084

Re: Bullet proof daily/weekly/monthly backup help please

Hi, I'm not sure if I correctly understand what you are trying to achieve. Backup4all will copy all the new and modified files as they are at the current time. In order to have all the deleted files in one backup, you need to create a full backup of all sources before they are deleted. In your case,...
by Adrian (Softland)
Tue Dec 29, 2015 12:00 pm
Forum: Support & Troubleshooting
Topic: Multiple destinations
Replies: 5
Views: 2287

Re: Multiple destinations

Hi,

In version 5 of Backup4all you can create backup tags. Put the jobs in the same tag and schedule the tag. They will be executed one after the other.
by Adrian (Softland)
Tue Dec 29, 2015 11:59 am
Forum: Support & Troubleshooting
Topic: V4 to V5 Incremental backup starts over
Replies: 1
Views: 1888

Re: V4 to V5 Incremental backup starts over

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Dec 29, 2015 11:55 am
Forum: Support & Troubleshooting
Topic: Network Backups
Replies: 1
Views: 1802

Re: Network Backups

Hi,

You cannot trigger from Backup4all to start the backup when the computer is connected to a network.
by Adrian (Softland)
Tue Dec 15, 2015 8:57 am
Forum: Support & Troubleshooting
Topic: FTP Restore
Replies: 1
Views: 1936

Re: FTP Restore

Hi,

If you have access to the computer storing the backup files, you can install it there and load the catalog in order to perform the restore. Please note before that you need to deactivate Backup4all from the first computer as one license can be used on a single computer at a time.
by Adrian (Softland)
Mon Dec 07, 2015 1:13 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2947

Re: Warning Message CRC

Hi,

Please send us the last backup log and the backup catalog (.bkc file) from the backup destination to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Dec 02, 2015 12:48 pm
Forum: Support & Troubleshooting
Topic: Warning Message CRC
Replies: 7
Views: 2947

Re: Warning Message CRC

Hi,

Can you manually copy those 4 files from source to another location using Windows Explorer while they are in use?