Search found 1503 matches

by Support
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup to Google Drive freezes
Replies: 3
Views: 7805

Re: Backup to Google Drive freezes

Hi,

Please send us the last backup log for that job to support[at]backup4all[dot]com
by Support
Fri Jul 15, 2016 10:15 am
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4104

Re: Backup running even if it isn't

Hi,

Can you please send us the logs folder to support[at]backup4all[dot]com to see what the problem is?
by Support
Fri Jul 15, 2016 10:06 am
Forum: Feedback & Wishlist
Topic: Properly Upgrade
Replies: 3
Views: 17377

Re: Properly Upgrade

@steven127:
I'm sorry to hear about your experience during the upgrade.
Can you tell us the error message you received during the upgrade?
by Support
Tue Jul 12, 2016 1:06 pm
Forum: Support & Troubleshooting
Topic: Backup running even if it isn't
Replies: 8
Views: 4104

Re: Backup running even if it isn't

@dubej00: Do you have the last version of Backup4all 6.1.188 installed?
by Support
Tue Jul 12, 2016 1:05 pm
Forum: Support & Troubleshooting
Topic: Backups to Amazon S3
Replies: 1
Views: 2952

Re: Backups to Amazon S3

Hi, There are multiple possible locations for buckets, for example buckets located in US region, does not allow uppercase letters. That is why we don't use/accept buckets with uppercase letters in Backup4all. See here the rules for bucket naming: http://docs.aws.amazon.com/AmazonS3/latest/dev/Bucket...
by Support
Tue Jul 12, 2016 1:01 pm
Forum: Support & Troubleshooting
Topic: onedrive backup cant pass the autorization
Replies: 5
Views: 5413

Re: onedrive backup cant pass the autorization

Hi,

Do you use OneDrive for business or personal?
Can you log into the account using Internet Explorer?
by Support
Tue Jun 28, 2016 2:01 pm
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4238

Re: Change email settings

Hi,

You must enter your Gmail login password.
by Support
Tue Jun 28, 2016 1:56 pm
Forum: Support & Troubleshooting
Topic: Can't schedule backup jobs
Replies: 3
Views: 4061

Re: Can't schedule backup jobs

Hi,

After you create a new scheduled task to run under your user name, please also select the "Run with highest privileges" option.
Do you still have the problem?
by Support
Fri Jun 24, 2016 9:49 am
Forum: Support & Troubleshooting
Topic: Change email settings
Replies: 6
Views: 4238

Re: Change email settings

Hi,

Do you use 2-Step Verification for your Gmail account?
If you've turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.
by Support
Thu Jun 16, 2016 12:31 pm
Forum: Support & Troubleshooting
Topic: Backup aborted - SQL error
Replies: 4
Views: 3551

Re: Backup aborted - SQL error

Hi,

Do you have this problem every time you run the backup?
As the log file is not complete, is the error about the Backup4all.hst file?
In such a case you can close Backup4all and rename the "Backup4all.hst" file. Do you still have the problem after that?