Search found 1548 matches

by Adrian (Softland)
Mon Mar 02, 2020 2:21 pm
Forum: Support & Troubleshooting
Topic: Invalid argument to date encode
Replies: 2
Views: 887

Re: Invalid argument to date encode

Hi,

Please write us an email to support[at]backup4all[dot]com about this issue, to create us a temporary account on your FTP server, so we can reproduce the problem.
by Adrian (Softland)
Thu Feb 27, 2020 7:36 am
Forum: Support & Troubleshooting
Topic: backup to different places
Replies: 2
Views: 759

Re: backup to different places

Hi, If you want to create a new backup to Cloud, you will have to create a duplicate of the current backup job (right-click the backup job in Backup4all and select "Duplicate"). Then edit the Backup Properties->Destination. Select the cloud destination you want to use and press Save. The backup will...
by Adrian (Softland)
Thu Feb 27, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 947

Re: Can't update Backup4All - Error #11004

Hi cyberdiva,

I'm glad the problem is solved.
by Adrian (Softland)
Mon Feb 24, 2020 1:37 pm
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 947

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you set the scheduled task to run with the highest privileges?
by Adrian (Softland)
Mon Feb 17, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Backup job stopped running...stuck in creating file list
Replies: 2
Views: 844

Re: Backup job stopped running...stuck in creating file list

Hi,

Please send us all logs from this folder: "%USERPROFILE%\App Data\Roaming\Softland\Backup4all 8\Logs" to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Feb 11, 2020 11:32 am
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 947

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you map the source network share and use the mapped drive as backup source?
by Adrian (Softland)
Tue Feb 11, 2020 11:02 am
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 871

Re: Backups up to NAS causes very slow PC performance

Hi,

After the suspend period, the backup will resume.

You can use the Quick test option in Backup Properties->Advanced page.
That will only check if the file exists in destination and has the correct size.
by Adrian (Softland)
Mon Feb 10, 2020 12:03 pm
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 871

Re: Backups up to NAS causes very slow PC performance

Hi,

In version 8 of Backup4all you can suspend the backups during working hours.
Go to "File->Options->Suspend" and set the time interval when the backups will be suspended, so the computer activity will not be affected.
by Adrian (Softland)
Mon Feb 10, 2020 11:51 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 947

Re: Can't update Backup4All - Error #11004

Hi,

We will check that.
In the meantime, please close Backup4all and install the latest version from:
https://download.backup4all.com/downloa ... p-full.exe
by Adrian (Softland)
Tue Feb 04, 2020 12:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups didn't run
Replies: 3
Views: 858

Re: Scheduled backups didn't run

Hi, In the Backup4all logs folder (C:\Users\<user name>\AppData\Roaming\Softland\Backup4all 8\Logs\), there should be a log for each scheduled task execution (different than the backup log). Please see if that file exists and if it contains any information. If such a file does not exist, please chec...