Search found 1503 matches

by Support
Fri Aug 30, 2019 10:50 am
Forum: Support & Troubleshooting
Topic: Incremental Backup Not Adding New Files
Replies: 4
Views: 1434

Re: Incremental Backup Not Adding New Files

Hi,

Please uncheck the "Smart file scanning mode" option from Backup Properties->Advanced page.
See if you still have the problem.
by Support
Tue Aug 27, 2019 12:49 pm
Forum: Support & Troubleshooting
Topic: Creating block list for mirror backup
Replies: 2
Views: 1151

Re: Creating block list for mirror backup

Hi,

Please send us to support[at]backup4all[dot]com:
- the last backup log (right click on backup job and go to Job Logs->Last backup log)
- a screenshot with the Backup4all window (to see the "creating block list" status)
by Support
Mon Aug 19, 2019 8:12 am
Forum: Support & Troubleshooting
Topic: Restore Query
Replies: 1
Views: 1153

Re: Restore Query

Hi,

No files are deleted/removed during the restore.
If the same file name already exists in the restore location, you will be asked if you want to overwrite the existing file with the restored one.
by Support
Mon Aug 19, 2019 8:10 am
Forum: Support & Troubleshooting
Topic: New Backup - Use Existing Files in Destination
Replies: 1
Views: 1023

Re: New Backup - Use Existing Files in Destination

Hi,

Yes, you can use the files in destination as sources for another backup job.
by Support
Tue Jul 30, 2019 7:21 am
Forum: Support & Troubleshooting
Topic: Mirror Backup stopping at 18%
Replies: 3
Views: 991

Re: Mirror Backup stopping at 18%

Hi,

Please send us the last backup log for that job, to support[at]backup4all[dot]com
by Support
Tue Jul 23, 2019 11:07 am
Forum: Support & Troubleshooting
Topic: Unexpected errors in backup log
Replies: 1
Views: 863

Re: Unexpected errors in backup log

Hi,

Please send us the .bkc catalog file and the corresponding log files for the backup executions you mentioned, in order to see exactly the context.
Send us the files to support[at]backup4all[dot]com
by Support
Tue Jul 23, 2019 9:40 am
Forum: Support & Troubleshooting
Topic: some questions
Replies: 3
Views: 1063

Re: some questions

Hi, 1. You can use a single backup job and create two scheduled tasks for it: one will run full backups every weekend and the other scheduled task will run daily differentials. I recommend you to create one more scheduled task to clean all backup versions older than X days (you can select to keep fu...
by Support
Tue Jul 23, 2019 9:14 am
Forum: Support & Troubleshooting
Topic: bSettings.exe crashes
Replies: 4
Views: 3771

Re: bSettings.exe crashes

Dear Gaffer, Please make sure the antivirus/firewall does not block the bsettings.exe process. That file has to be in your Backup4all installation folder. If that file is missing, please uninstall and reinstall Backup4all, making sure the antivirus does not block/remove that file for some reason. Ba...
by Support
Tue Jul 16, 2019 12:01 pm
Forum: Support & Troubleshooting
Topic: How to make backup flag failed when it cant backup any files?
Replies: 4
Views: 1049

Re: How to make backup flag failed when it cant backup any files?

Hi,

In such a case, the backup cannot be flagged as failed. It will be marked as finished with warnings.
You can configure the email notifications to be send when the backup is finished with warnings or errors.
by Support
Tue Jul 09, 2019 11:59 am
Forum: Support & Troubleshooting
Topic: How to make backup flag failed when it cant backup any files?
Replies: 4
Views: 1049

Re: How to make backup flag failed when it cant backup any files?

Hi,

Are there any other source drives in that backup job? other than the one disconnected.