Search found 1548 matches

by Adrian (Softland)
Mon Apr 24, 2017 12:04 pm
Forum: Support & Troubleshooting
Topic: Destination has existing files but no b4a catalog
Replies: 1
Views: 3856

Re: Destination has existing files but no b4a catalog

Hi,

Backup4all does not scan the destination folder to identify the existing files.
It uses the backup catalog to determine which files were backed up. In this case, Backup4all will copy all files to destination, over the existing ones.
by Adrian (Softland)
Fri Apr 21, 2017 11:27 am
Forum: Support & Troubleshooting
Topic: Trouble creating a working differential backup
Replies: 1
Views: 4014

Re: Trouble creating a working differential backup

Hi, In order for such a scenario to work, the backups on each drive should be independent. Otherwise, when Backup4all will try to delete all previous backup, some of them will be located on the disconnected drive and they won’t be deleted again, filling the drive. That is why you have to uncheck the...
by Adrian (Softland)
Fri Mar 24, 2017 7:02 am
Forum: Support & Troubleshooting
Topic: PLUGINS WINSCP/FILEZILLA
Replies: 1
Views: 4037

Re: PLUGINS WINSCP/FILEZILLA

Hi,

At this moment we have a plugin only for FileZilla Server settings.
We will add to the Wishlist the Winscp and FileZilla client applications.
by Adrian (Softland)
Mon Mar 13, 2017 9:03 am
Forum: Support & Troubleshooting
Topic: Ipc warning: GetRegisteredApps failed : Timeout waiting for a reply to imtRegister 0
Replies: 1
Views: 4322

Re: Ipc warning: GetRegisteredApps failed : Timeout waiting for a reply to imtRegister 0

Hi, Please delete that backup job from Backup4all, then open the .bkc catalog file from the backup destination, to recreate the backup job in Backup4all. Run again the backup and see if you still have the problem. If you still have the problem, send us the .bkc catalog file for that job, from the ba...
by Adrian (Softland)
Thu Feb 23, 2017 10:30 am
Forum: Support & Troubleshooting
Topic: Scheduled backup error
Replies: 1
Views: 3856

Re: Scheduled backup error

Hi,

Versions 1.x, 2.x, 3.x and 4.x of Backup4all are no longer supported. To benefit from support and the added functionality we highly recommend upgrading to the latest version.

Please visit our upgrade page: https://secure.backup4all.com/shop/upgrade/step1.html
by Adrian (Softland)
Mon Feb 20, 2017 1:36 pm
Forum: Support & Troubleshooting
Topic: OneDrive Backup Error
Replies: 1
Views: 4074

Re: OneDrive Backup Error

Hi,

1. What version of Backup4all do you have? Make sure you have the latest one 6.4.320
2. Try to re-select the OneDrive account and authenticate again to refresh the token.

Do you still have the problem?
by Adrian (Softland)
Fri Feb 17, 2017 10:29 am
Forum: Support & Troubleshooting
Topic: setup backup to onedrive
Replies: 1
Views: 3671

Re: setup backup to onedrive

Hi,

Does the browser opens when you press the "Choose account" button?
by Adrian (Softland)
Wed Feb 15, 2017 12:39 pm
Forum: Support & Troubleshooting
Topic: Access Denied (5)
Replies: 7
Views: 5707

Re: Access Denied (5)

Hi,

Can you give me access to your computer using TeamViewer?
Please send us an email to support[at]backup4all[dot]com, to discuss when you are available.
by Adrian (Softland)
Tue Feb 14, 2017 12:34 pm
Forum: Support & Troubleshooting
Topic: Access Denied (5)
Replies: 7
Views: 5707

Re: Access Denied (5)

Hi,

Please also look in C:\Windows\Tasks
Are there any scheduled tasks?
by Adrian (Softland)
Tue Feb 14, 2017 10:20 am
Forum: Support & Troubleshooting
Topic: "Quick Test" is not getting remembered
Replies: 1
Views: 3803

Re: "Quick Test" is not getting remembered

Hi,

We will fix that problem.