Search found 1503 matches

by Support
Thu Nov 24, 2016 10:09 am
Forum: Support & Troubleshooting
Topic: Catalog name
Replies: 4
Views: 4819

Re: Catalog name

Hi, I just tested the following steps and the rename works fine. 1. In Backup4all you have the "old-backup" job. Right-click it and select Duplicate. A job named "old-backup copy" will be created. 2. Right click the "old-backup copy" and select Properties. Type a new name for the job. For example: "...
by Support
Wed Nov 23, 2016 12:22 pm
Forum: Support & Troubleshooting
Topic: S3 Backup maximum space is reached.
Replies: 2
Views: 3182

Re: S3 Backup maximum space is reached.

Hi,

According to the backup log we received by email, the limit for Smart backup type was set at 50 GB in Backup Properties->Type.
Increasing that limit is the solution in this case.
by Support
Wed Nov 23, 2016 7:52 am
Forum: Support & Troubleshooting
Topic: Catalog name
Replies: 4
Views: 4819

Re: Catalog name

Hi,

1. What version of Backup4all do you have?
2. What is the backup destination type?
by Support
Tue Nov 22, 2016 6:40 am
Forum: Support & Troubleshooting
Topic: S3 Backup maximum space is reached.
Replies: 2
Views: 3182

Re: S3 Backup maximum space is reached.

Hi,

Please send us the entire log at support[at]backup4all[dot]com
by Support
Wed Nov 02, 2016 9:08 am
Forum: Support & Troubleshooting
Topic: Drives not found
Replies: 4
Views: 3872

Re: Drives not found

Hi,

Do you have the same problem if you run Backup4all as administrator with right-click on Backup4all.exe and select "Run as administrator"?
by Support
Thu Oct 27, 2016 9:06 am
Forum: Support & Troubleshooting
Topic: Not enough free space in backup destination
Replies: 1
Views: 3397

Re: Not enough free space in backup destination

Hi,

Please send us:
- the last backup log
- the last restore log
- the .bkc catalog file from the backup destination.

Send us the files to support[at]backup4all[dot]com
by Support
Thu Oct 27, 2016 9:04 am
Forum: Support & Troubleshooting
Topic: Backup to OneDrive starts with 0% everytime
Replies: 1
Views: 3248

Re: Backup to OneDrive starts with 0% everytime

Hi,

Please send us the last backup log and the .bkc catalog file for that job. You can find the .bkc catalog file in the backup destination folder.

Send them to support[at]backup4all[dot]com
by Support
Thu Oct 27, 2016 8:51 am
Forum: Support & Troubleshooting
Topic: Outlook plugin doesn't backup all the files
Replies: 3
Views: 3574

Re: Outlook plugin doesn't backup all the files

Hi,

Please send us the last backup log to support[at]backup4all[dot]com
by Support
Thu Oct 27, 2016 8:48 am
Forum: Support & Troubleshooting
Topic: Scheduled Backup jobs not running
Replies: 1
Views: 3030

Re: Scheduled Backup jobs not running

Hi,

1. Is the scheduler configured the same way? Is there any user logged on when the scheduler starts?
2. Please send us the complete backup logs to support[at]backup4all[dot]com
by Support
Thu Oct 27, 2016 8:26 am
Forum: Support & Troubleshooting
Topic: Gmail Notification not send
Replies: 1
Views: 2873

Re: Gmail Notification not send

Hi,

1. Is there any error message received in log?
2. Is the log file attached to email? If yes, please try to send the email without the log attached, does it work? How large is the log to be attached?