Search found 1548 matches

by Adrian (Softland)
Mon Jul 24, 2017 10:39 am
Forum: Support & Troubleshooting
Topic: Backup will not start.
Replies: 1
Views: 32909

Re: Backup will not start.

Hi,

Please close Backup4all, then rename this folder "C:\Users\Administrator\AppData\Roaming\Softland\Backup4all 6"
Then open again Backup4all. It will start with no jobs. Try to recreate the backup job and run it.
Do you still have the problem?
by Adrian (Softland)
Mon Jul 24, 2017 10:35 am
Forum: Support & Troubleshooting
Topic: Some v4 features apparently missing in v5
Replies: 3
Views: 32199

Re: Some v4 features apparently missing in v5

Hi,

As we replied you to the email you already sent us, we created a ticket for Backup4all 6 to display the complete job description.
by Adrian (Softland)
Fri Jul 14, 2017 12:50 pm
Forum: Support & Troubleshooting
Topic: can not backup from NAS to local disk
Replies: 1
Views: 17769

Re: can not backup from NAS to local disk

Hi,

1. Please download the latest version of Backup4all 6.5.373
2. Run Backup4all as administrator with right click on Backup4all.exe and select "Run as administrator" option.
by Adrian (Softland)
Thu Jul 06, 2017 1:56 pm
Forum: Support & Troubleshooting
Topic: incremental job does not backup changed file
Replies: 4
Views: 18631

Re: incremental job does not backup changed file

Hi,

If you just want to restore a file, please open Backup4all, go to Explore View, select that file and at the bottom you will see its file versions.
Right click the version you want to restore and select restore to.
Let us know if you still have the problem.
by Adrian (Softland)
Thu Jul 06, 2017 1:52 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 18466

Re: add file extension filter to existing job

Hi, The "Add" button is grayed out on the "Customize" page of the Filters. That is because the Customize page is to refine the filters. With other words, the filters must be configured on Backup Properties->Filters page, but if you have let's say an exception, you MUST select the folder(s) you want ...
by Adrian (Softland)
Wed Jul 05, 2017 1:02 pm
Forum: Support & Troubleshooting
Topic: incremental job does not backup changed file
Replies: 4
Views: 18631

Re: incremental job does not backup changed file

Hi,

Please send us the last backup log and the .bkc catalog file from the backup destination, to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Jul 05, 2017 12:59 pm
Forum: Support & Troubleshooting
Topic: add file extension filter to existing job
Replies: 4
Views: 18466

Re: add file extension filter to existing job

Hi, Please set the filters from Backup Properties->Filters page. Press Add (include or exclude) button. Under "File name" section, select "Enable", then press Add. Type the file extensions (example: *.doc) and press OK. If you want to add multiple extensions, you need to add them one by one by press...
by Adrian (Softland)
Thu Jun 29, 2017 6:31 am
Forum: Feedback & Wishlist
Topic: Two wishlist items
Replies: 2
Views: 22380

Re: Two wishlist items

Hi, Thanks for your feedback and the 2 wishlist items. The first one is already on our wishlist, but I cannot tell when it will be implemented. The second one can be achieved now. You can create a batch file to run before/after the backup. Set the batch file to run as administrator in Windows. This ...
by Adrian (Softland)
Thu Jun 29, 2017 6:26 am
Forum: Support & Troubleshooting
Topic: Some sub-folders empty on Restore
Replies: 2
Views: 14752

Re: Some sub-folders empty on Restore

Hi,

That is correct. The option is called "Restore excluded or deleted files" and can be selected from the first page of the "Restore Wizard".
by Adrian (Softland)
Thu Jun 29, 2017 6:01 am
Forum: Support & Troubleshooting
Topic: Fixed: Painfully long time when launching program (~80 seconds)
Replies: 5
Views: 53448

Re: Painfully long time when launching program (~80 seconds)

Hi, The problem could be caused by some slow accessing drives connected to your computer or by a specific backup job. Can you tell us what is the phase listed when the program stays longer on startup? Here is what you can try: 1. Close Backup4all 2. Rename the following folder containing your Backup...