Search found 1574 matches

by Adrian (Softland)
Thu Apr 12, 2018 9:04 am
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 7
Replies: 2
Views: 3201

Re: Failed to authorize Backup4all 7

Hi,

It seems Microsoft made some changes in the authentication process without announcing first.
We will make a new release these days, including the fix.
by Adrian (Softland)
Tue Mar 27, 2018 8:29 am
Forum: Support & Troubleshooting
Topic: Backup FROM OneDrive
Replies: 7
Views: 4889

Re: Backup FROM OneDrive

Hi,

Please check the permissions for the source files and folders.
by Adrian (Softland)
Thu Mar 22, 2018 9:57 am
Forum: Support & Troubleshooting
Topic: Scheduled Jobs will not run
Replies: 3
Views: 3229

Re: Scheduled Jobs will not run

Hi,

Please go to Control Panel->Task Scheduler, edit the task and go to Actions tab. Edit the action and make sure that "Start in" field does not contain quotes for the path.
If you still have the problem, please try to create a new scheduled task from Backup4all. Does it works?
by Adrian (Softland)
Tue Mar 20, 2018 12:37 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job
Replies: 6
Views: 14879

Re: Could not start Backup for job

Hi,

As the message says, there is another action (backup, restore, test) performed for "Bases de Dados" job.
Please open Task Manager and see if there is any other bbackup.exe, btest.exe or brestore.exe process running.
by Adrian (Softland)
Wed Mar 14, 2018 9:46 am
Forum: Support & Troubleshooting
Topic: Switching backup type to Smart
Replies: 4
Views: 3423

Re: Switching backup type to Smart

Hi,

Correction: the backup versions are not merged when you use Smart backup type. Old incremental versions will be deleted while running a differential which includes them.
by Adrian (Softland)
Mon Mar 12, 2018 1:33 pm
Forum: Support & Troubleshooting
Topic: Switching backup type to Smart
Replies: 4
Views: 3423

Re: Switching backup type to Smart

Hi,

If you change the backup type to Smart, the existing backup versions will not be lost.
Probably they will be merged in order to save the space. That depends on the total destination size and so on.
by Adrian (Softland)
Tue Mar 06, 2018 11:45 am
Forum: Support & Troubleshooting
Topic: error: SQL error
Replies: 4
Views: 3341

Re: error: SQL error

Hi,

Does the problem appeared on the next backup execution? or after a while.
by Adrian (Softland)
Mon Mar 05, 2018 8:17 am
Forum: Support & Troubleshooting
Topic: Could not start Backup for job
Replies: 6
Views: 14879

Re: Could not start Backup for job

Hi, Please close Backup4all and rename this folder: C:\Users\Niamh Holding\AppData\Roaming\Softland\Backup4all 7 Then start Backup4all and open the .bkc catalog of the backup job, from the backup destination. That will recreate the backup job in Backup4all. Run again the backup and let us know if yo...
by Adrian (Softland)
Tue Feb 27, 2018 1:28 pm
Forum: Support & Troubleshooting
Topic: Merge failed
Replies: 1
Views: 2481

Re: Merge failed

Hi,

Please send us that log file to support[at]backup4all[dot]com
by Adrian (Softland)
Thu Feb 22, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: error: SQL error
Replies: 4
Views: 3341

Re: error: SQL error

Hi,

Do you have an USB connected destination?
If yes, please make sure you use the "Safely Remove Hardware" tool before disconnecting the USB drive.
At this moment you can run a scandrive for errors and see if the problem appears again.