Search found 1573 matches

by Adrian (Softland)
Tue Jul 21, 2020 6:02 am
Forum: Support & Troubleshooting
Topic: Wildly inaccurate progress meter
Replies: 6
Views: 579

Re: Wildly inaccurate progress meter

Hi, As the progress went over 100% that means there were some upload retries. If OneDrive server no longer responds, it doesn't matter you have 20 mbps speed as the files won't be uploaded and there is no progress. You can send us the entire backup log to support[at]backup4all[dot]com, to see more i...
by Adrian (Softland)
Mon Jul 20, 2020 1:38 pm
Forum: Support & Troubleshooting
Topic: Wildly inaccurate progress meter
Replies: 6
Views: 579

Re: Wildly inaccurate progress meter

Hi,

The estimated time is calculated based on the instant progress (upload speed for example).
If the upload is not working or it's very slow, the estimated time will be very long.
As soon as the upload speed returns to normal, the time will also be normal.
by Adrian (Softland)
Mon Jul 20, 2020 1:30 pm
Forum: Support & Troubleshooting
Topic: Major error: "Too many copies"
Replies: 1
Views: 319

Re: Major error: "Too many copies"

Hi,

If there are major hardware changes on the computer or if you upgraded your OS, it is possible that Backup4all detects that computer as a different one. In this case, you just need to reset the activation on the provided link. After the reset is performed, you can activate it again.
by Adrian (Softland)
Fri Jul 10, 2020 5:49 am
Forum: Support & Troubleshooting
Topic: How to get the best performance
Replies: 6
Views: 909

Re: How to get the best performance

Hi,

Sorry, we compared only Intel Xeon Gold 5220 and AMD's Epyc 7302P.
Between all 3 processors, i7-7700K seems to be the best for what you need (backup).
by Adrian (Softland)
Thu Jul 09, 2020 6:37 am
Forum: Support & Troubleshooting
Topic: How to get the best performance
Replies: 6
Views: 909

Re: How to get the best performance

Hi,

It seems that AMD's Epyc 7302P has higher base frequency.
by Adrian (Softland)
Thu Jun 11, 2020 12:52 pm
Forum: Support & Troubleshooting
Topic: How to get the best performance
Replies: 6
Views: 909

Re: How to get the best performance

Hi,

Backup4all uses a single core, that is correct.
As for the speed, please let us know:
- the source drive location (local, usb, lan)
- the destination localtion
- the temp drive location (if default was modified)

What is speed for creating the same zip file using WinZip (on the same computer)?
by Adrian (Softland)
Tue Jun 09, 2020 12:10 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 7
Views: 4079

Re: Support for detection of moved source files

Hi,

Would you like me to connect to your computer and see why the filter did not exclude those files?
Or you have so many files modified since then?
by Adrian (Softland)
Wed May 27, 2020 8:55 am
Forum: Support & Troubleshooting
Topic: Zip files created with errors
Replies: 2
Views: 535

Re: Zip files created with errors

Hi,

That warning is important.
Please send us the complete backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Mon May 25, 2020 3:32 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 7
Views: 4079

Re: Support for detection of moved source files

Hi, The feature was not implemented in Backup4all yet. In your case, you can use this workaround: 1. Run the backup to make sure all current files are backed up. 2. Move the source folder 3. Open Backup Properties->Filter->Add include 4. Set the filter to include only files with "Date created" recen...
by Adrian (Softland)
Fri May 22, 2020 3:37 pm
Forum: Feedback & Wishlist
Topic: Plex plugin enhancements
Replies: 2
Views: 1855

Re: Plex plugin enhancements

Hi,

Do you use a 32-bit version of Windows?
We don't have this key in Registry: "HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server\"