Search found 1550 matches

by Adrian (Softland)
Wed May 30, 2018 8:38 am
Forum: Support & Troubleshooting
Topic: Release 373 installs on my desktop
Replies: 1
Views: 2581

Re: Release 373 installs on my desktop

Hi,

Please uninstall Backup4all and reinstall it. When starting the installer, the first screen allows you to select the location where to install it.
by Adrian (Softland)
Wed May 30, 2018 8:35 am
Forum: Support & Troubleshooting
Topic: v7.2 runs differential jobs as incremental
Replies: 1
Views: 2517

Re: v7.2 runs differential jobs as incremental

Hi,

Please press Test button, does the backups executed are listed as incremental?
What about if you open Backup Properties->Type page? What is the backup type selected?
by Adrian (Softland)
Wed May 30, 2018 8:32 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 3160

Re: Microsoft Outlook not showing up in Plugin list.

Hi,

The MicrosoftOutlookSources.dll file you found under Plugins subfolder is the file you need.
Please open Backup4all, go to File->Tools->Plugins
Then press "Load plugins" button and select the MicrosoftOutlookSources.dll file. The plugin will be loaded in Backup4all so you can use it.
by Adrian (Softland)
Wed May 23, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: Microsoft Outlook not showing up in Plugin list.
Replies: 5
Views: 3160

Re: Microsoft Outlook not showing up in Plugin list.

Hi,

Please see if you have the plugin in the Backup4all installation folder, under Plugins subfolder.
by Adrian (Softland)
Tue May 22, 2018 11:40 am
Forum: Support & Troubleshooting
Topic: Unable to restore
Replies: 1
Views: 2453

Re: Unable to restore

Hi,

Please make sure you select the "Restore excluded and deleted files" option from the Restore Wizard.
by Adrian (Softland)
Thu May 10, 2018 12:37 pm
Forum: Support & Troubleshooting
Topic: Failed to authorize Backup4all 6 (Onedrive Business)
Replies: 5
Views: 5040

Re: Failed to authorize Backup4all 6 (Onedrive Business)

Hi,

Microsoft made some changes regarding OneDrive Business.
At this moment the problem is fixed in version 7 of Backup4all.
We hope to also have a fix will for version 6.
by Adrian (Softland)
Mon May 07, 2018 12:57 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 3174

Re: Backup Aborted

Hi,

Please send us the log for version 7 to support[at]backup4all[dot]com
by Adrian (Softland)
Wed May 02, 2018 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup Aborted
Replies: 3
Views: 3174

Re: Backup Aborted

Hi,

Versions 1.x, 2.x, 3.x and 4.x of Backup4all are no longer supported. To benefit from support and the added functionality we highly recommend upgrading to the latest version.

Please visit our upgrade page: https://secure.backup4all.com/shop/upgrade/step1.html
by Adrian (Softland)
Fri Apr 27, 2018 2:32 pm
Forum: Support & Troubleshooting
Topic: Delete source after backup?
Replies: 2
Views: 2646

Re: Delete source after backup?

Hi,

Yes, there is an option in Backup Properties->Advanced, called "Delete sources after successful backup".
Select it if you want to delete the sources after backup.
by Adrian (Softland)
Fri Apr 27, 2018 2:27 pm
Forum: Support & Troubleshooting
Topic: Backup FROM OneDrive
Replies: 7
Views: 4760

Re: Backup FROM OneDrive

Hi,

You should find that option in the OneDrive application.