Search found 1517 matches

by Adrian
Mon Mar 05, 2018 8:17 am
Forum: Support & Troubleshooting
Topic: Could not start Backup for job
Replies: 6
Views: 14417

Re: Could not start Backup for job

Hi, Please close Backup4all and rename this folder: C:\Users\Niamh Holding\AppData\Roaming\Softland\Backup4all 7 Then start Backup4all and open the .bkc catalog of the backup job, from the backup destination. That will recreate the backup job in Backup4all. Run again the backup and let us know if yo...
by Adrian
Tue Feb 27, 2018 1:28 pm
Forum: Support & Troubleshooting
Topic: Merge failed
Replies: 1
Views: 2262

Re: Merge failed

Hi,

Please send us that log file to support[at]backup4all[dot]com
by Adrian
Thu Feb 22, 2018 7:41 am
Forum: Support & Troubleshooting
Topic: error: SQL error
Replies: 4
Views: 3038

Re: error: SQL error

Hi,

Do you have an USB connected destination?
If yes, please make sure you use the "Safely Remove Hardware" tool before disconnecting the USB drive.
At this moment you can run a scandrive for errors and see if the problem appears again.
by Adrian
Thu Feb 22, 2018 7:39 am
Forum: Support & Troubleshooting
Topic: Error: The compressed (zipped) folder (path) 1_Czip' is invalid
Replies: 4
Views: 34805

Re: Error: The compressed (zipped) folder (path) 1_Czip' is invalid

Hi,

Can you please send us the backup log and the .bkc catalog file for that job? (send it to support[at]backup4all[dot]com)
by Adrian
Tue Feb 13, 2018 2:00 pm
Forum: Support & Troubleshooting
Topic: Could not start Backup for job
Replies: 6
Views: 14417

Re: Could not start Backup for job

Hi,

The log you sent us seems to be the application log, but we need the log for the backup job you executed.
by Adrian
Tue Feb 13, 2018 8:18 am
Forum: Support & Troubleshooting
Topic: Error: The compressed (zipped) folder (path) 1_Czip' is invalid
Replies: 4
Views: 34805

Re: Error: The compressed (zipped) folder (path) 1_Czip' is invalid

Hi,

The zip component from Windows cannot handle large zip files (you have 79-90 GB). Please use WinZip or 7zip if you want to open such files outside Backup4all.
If you want, you can run a restore of that backup to another location using Backup4all and see the files will be correctly restored.
by Adrian
Mon Jan 29, 2018 12:36 pm
Forum: Support & Troubleshooting
Topic: Using the same file name for backups
Replies: 2
Views: 96697

Re: Using the same file name for backups

Hi, If you use the Full backup type and want to have every time the backup with the same name (example 1_D.zip), you will have to open Backup Properties, then go to Advanced page and select the "Run program or action" in the "Run action before backup" section. Make sure that <Clear backup> is select...
by Adrian
Mon Jan 29, 2018 12:33 pm
Forum: Support & Troubleshooting
Topic: What does this mean....
Replies: 5
Views: 90153

Re: What does this mean....

Hi, Please follow these steps: 1. Run a scandrive for errors on the destination drive G. 2. Open Backup Properties->Compression. Select "Always use temporary folder to create zip files" 3. On the same Compression page, select a split size at 10 GB and also select the "Create independent splits" opti...
by Adrian
Mon Jan 29, 2018 12:22 pm
Forum: Support & Troubleshooting
Topic: Possible pitfalls using FAST MIRROR
Replies: 7
Views: 131194

Re: Possible pitfalls using FAST MIRROR

Hi, For Mirror backup type, there is no need to run a complete backup from time to time. Let me explain why: there are no file versions (for Mirror type). Any modified source file will overwrite the existing file version in destination. If you want, you can run a repair backup from time to time. Tha...
by Adrian
Mon Jan 29, 2018 11:41 am
Forum: Support & Troubleshooting
Topic: UAC prevented settings SE_BACKUP_NAME privilege
Replies: 1
Views: 83310

Re: UAC prevented settings SE_BACKUP_NAME privilege

Hi,

That is not a warning or error, it is just an informal message about the "Smart file scanning mode" option which could not be used. Normal source file detection mode was used.