Search found 1548 matches

by Adrian (Softland)
Thu Aug 09, 2018 9:39 am
Forum: Support & Troubleshooting
Topic: Backup Outlook 2016
Replies: 8
Views: 4608

Re: Backup Outlook 2016

Hi,

Backup4all works with Outlook 2016.
The backup and restore for Outlook works only if you have:
- the same version of Windows
- the same version of Outlook on both the backup and restore computers
- the same user name
by Adrian (Softland)
Thu Aug 09, 2018 8:45 am
Forum: Support & Troubleshooting
Topic: Date Sort Order
Replies: 5
Views: 3864

Re: Date Sort Order

Hi,

We reproduced the problem here and we will fix it.
by Adrian (Softland)
Mon Aug 06, 2018 1:24 pm
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 2819

Re: Restore OneDrive Backup Job

Hi,

Please send us the last backup log and the .bkc catalog file for that job (from the backup destination), to support[at]backup4all[dot]com.
by Adrian (Softland)
Wed Aug 01, 2018 7:59 am
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 2926

Re: database disk image is malformed

Hi, The catalog from C drive is used first. You said that errors were found on the C: drive and they appear again. The hard disk could be problematic. You can change the location of the Backup4all settings folder. Go to File->Options->Application folders. Override the settings folder. Set it to anot...
by Adrian (Softland)
Mon Jul 30, 2018 11:51 am
Forum: Support & Troubleshooting
Topic: Restore OneDrive Backup Job
Replies: 4
Views: 2819

Re: Restore OneDrive Backup Job

Hi,

Please open Backup4all, go to File->Open From->OneDrive
Configure Onedrive, press Show and the .bkc catalog files will be listed. Select the catalogs you want to open.
The backup jobs will be recreated in Backup4all.
by Adrian (Softland)
Fri Jul 27, 2018 12:55 pm
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 2926

Re: database disk image is malformed

Hi,

If the catalog is written in a faulty area of the hard disk, the file could be damaged. Please create a new backup job after you fixed the hard disk errors. Do you still have the problem?
by Adrian (Softland)
Tue Jul 24, 2018 9:53 am
Forum: Support & Troubleshooting
Topic: OneDrive - Backup4all 7.3
Replies: 1
Views: 2206

Re: OneDrive - Backup4all 7.3

Hi,

Do you use OneDrive Personal or Business?
We do not have such problems here.
Please send us the last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Jul 24, 2018 9:20 am
Forum: Support & Troubleshooting
Topic: Cancelling testing phase after backup
Replies: 1
Views: 2118

Re: Cancelling testing phase after backup

Hi,

No, it does not affect the backup if you cancel the test. But without test, you will not be sure the backup is fine.
by Adrian (Softland)
Tue Jul 24, 2018 9:19 am
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 3161

Re: Upgrade 4.8 to 7.3

Hi,

Please go to Type->Storage page and set the limit for number of backups. Then press Save.
by Adrian (Softland)
Wed Jul 11, 2018 12:16 pm
Forum: Support & Troubleshooting
Topic: execution order Numbers
Replies: 2
Views: 2201

Re: execution order Numbers

Hi,

Please order the jobs by "Execution order" column.
Then you can drag and drop the backup jobs to change their order.