Search found 1590 matches

by Adrian (Softland)
Fri Dec 07, 2018 1:34 pm
Forum: Support & Troubleshooting
Topic: Error code problem
Replies: 5
Views: 2867

Re: Error code problem

Hi,

We do not have a table with the error codes as they could be forwarded from different sources / drives / clouds etc.
In this case, please make sure the destination is reachable.
You can send us the complete backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Dec 05, 2018 1:18 pm
Forum: Support & Troubleshooting
Topic: Restore issue - Stuck at 'Prepare files list' stage
Replies: 1
Views: 1799

Re: Restore issue - Stuck at 'Prepare files list' stage

Hi, Please right click the backup job and select Job Logs->Last restore log, does the log file exists? If yes, please send it to support[at]backup4all[dot]com. If the file does not exist, please make sure the bRestore.exe process is not blocked by the antivirus/firewall. Put it in the exceptions list.
by Adrian (Softland)
Mon Dec 03, 2018 11:06 am
Forum: Support & Troubleshooting
Topic: combine/merge catalogs
Replies: 1
Views: 1832

Re: combine/merge catalogs

Hi,

No, you cannot do that.
by Adrian (Softland)
Thu Nov 29, 2018 12:49 pm
Forum: Support & Troubleshooting
Topic: Support for detection of moved source files
Replies: 7
Views: 4133

Re: Support for detection of moved source files

Hi,

We added your request to our Wishlist.
by Adrian (Softland)
Thu Nov 29, 2018 12:48 pm
Forum: Support & Troubleshooting
Topic: BackBlaze B2
Replies: 5
Views: 73925

Re: BackBlaze B2

Hi,

I cannot give you an exact date when BackBlaze will be implemented in Backup4all. There are other priority tasks to work on, but we consider each user request for BackBlaze.
by Adrian (Softland)
Wed Nov 28, 2018 12:23 pm
Forum: Support & Troubleshooting
Topic: Use of wildcard paths as Sources/in plugins?
Replies: 1
Views: 2053

Re: Use of wildcard paths as Sources/in plugins?

Hi,

At this moment wildcards cannot be used in plugins, for folders.
I put your request on the Wishlist.
by Adrian (Softland)
Thu Nov 22, 2018 2:41 pm
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 3165

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

I installed Cryptomator here, but it seems to be very slow in accessing and handling files.
The problem seems to be it does not respond in a decent time to Backup4all's request.
by Adrian (Softland)
Wed Nov 21, 2018 11:59 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 3165

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Do you have the same problem if you set the Cryptomator virtual drive outside the OneDrive folder?
by Adrian (Softland)
Tue Nov 20, 2018 2:00 pm
Forum: Support & Troubleshooting
Topic: Cannot activate Backup4all 7 Lite
Replies: 1
Views: 1600

Re: Cannot activate Backup4all 7 Lite

Hi,

Please make sure the firewall is not blocking Backup4all to connect to internet.
Try to restart the computer and see if you still have the problem.
by Adrian (Softland)
Tue Nov 20, 2018 7:11 am
Forum: Support & Troubleshooting
Topic: Backup4All can't write to Cryptomator virtual drive
Replies: 8
Views: 3165

Re: Backup4All can't write to Cryptomator virtual drive

Hi,

Is L: drive the correct one?
Can you give me access to your computer using TeamViewer?
Please send us an email to support[at]backup4all[dot]com