Search found 1590 matches

by Adrian (Softland)
Fri Jul 23, 2010 1:15 pm
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 59031

Re: Program windows sizes

Hi,

The Stop button is grayed out as long as Backup4all creates the file list. When the backup starts, the button is available.
Also try to refresh (F5) the window.
by Adrian (Softland)
Thu Jul 22, 2010 10:30 am
Forum: Support & Troubleshooting
Topic: "Too many copies running"
Replies: 1
Views: 2317

Re: "Too many copies running"

Hi,

Please make sure you did not used the same registration key for both computers.
The Backup4all license is per computer, not per user. You need a license key for each computer you use Backup4all on.
by Adrian (Softland)
Thu Jul 22, 2010 7:35 am
Forum: Feedback & Wishlist
Topic: Conditional Run Action
Replies: 3
Views: 3722

Re: Conditional Run Action

hi,

The shutdown process is not executed if other backups are still running.
You can use the shutdown after action for every group. The last remaining backup group that will end the backup will also shutdown the computer.
The other shutdown commands, when the backup is running, will be ignored.
by Adrian (Softland)
Thu Jul 22, 2010 7:31 am
Forum: Feedback & Wishlist
Topic: Program windows sizes
Replies: 20
Views: 59031

Re: Program windows sizes

Hi, The resume option under FTP configuration applies to temporary server disconnect. If the server connection was interrupted and the server supports resume, Backup4all will retry uploading that file as many times as it is set and the backup will continue. If you use FTP as destination, one more st...
by Adrian (Softland)
Tue Jul 20, 2010 1:57 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 23590

Re: preparing shadow copy . . . please wait

@ToddBooth
Please try to find what is different when the problem appears as we don't have such problems here.

@GerryB
Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Jul 20, 2010 1:54 pm
Forum: Support & Troubleshooting
Topic: Default compression filter
Replies: 10
Views: 5511

Re: Default compression filter

Hi,

We will fix that in few days.
by Adrian (Softland)
Mon Jul 19, 2010 1:07 pm
Forum: Support & Troubleshooting
Topic: Default compression filter
Replies: 10
Views: 5511

Re: Default compression filter

Hi,

We were able to reproduce the problem and we will fix it.
That feature works for the file types already in the list.
by Adrian (Softland)
Fri Jul 16, 2010 10:38 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 23590

Re: preparing shadow copy . . . please wait

@ToddBooth

What antivirus do you use?
by Adrian (Softland)
Fri Jul 16, 2010 10:23 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3591

Re: "Premature end of file reached" when burning DVD

Hi,

We removed the last backup execution from the catalog using the "Clean" operation from Actions menu.
We selected the latest backup version and pressed "Clean".
That fixed the problem and you can run again that backup.

The new catalog was sent by email to our client.
by Adrian (Softland)
Thu Jul 15, 2010 10:13 am
Forum: Feedback & Wishlist
Topic: Conditional Run Action
Replies: 3
Views: 3722

Re: Conditional Run Action

Hi,

Please tell us the entire scenario you want to set up so we can understand what do you want to do.