Search found 1446 matches

by Support
Fri Mar 26, 2010 9:44 am
Forum: Support & Troubleshooting
Topic: using ftp backup
Replies: 3
Views: 3748

Re: using ftp backup

Hi,

As we also told you from support email, please make sure you have enough permissions to create folders and upload files in that location using another FTP client.
by Support
Mon Mar 22, 2010 2:39 pm
Forum: Support & Troubleshooting
Topic: Warning: Invalid argument to date encode?
Replies: 3
Views: 9593

Re: Warning: Invalid argument to date encode?

Hi,

We were able to reproduce the problem and we will fix it.
by Support
Mon Mar 22, 2010 11:41 am
Forum: Support & Troubleshooting
Topic: Could not create Volume Shadow Copy. Backup aborted.
Replies: 1
Views: 4183

Re: Could not create Volume Shadow Copy. Backup aborted.

Hi,

Please set the backup jobs to start one after another.
by Support
Thu Mar 18, 2010 4:38 pm
Forum: Support & Troubleshooting
Topic: Filter issue
Replies: 1
Views: 3122

Re: Filter issue

Hi,

In this case, you should set a filter to include all files with the archived attribute set.

To do that, please open Backup4all, go to Backup Properties->Filters.
Press "Add include" and enable the "File attributes".
Check "Attributes" from the list and press OK.
Press Save and run.
by Support
Thu Mar 18, 2010 4:34 pm
Forum: Support & Troubleshooting
Topic: Warning: Invalid argument to date encode?
Replies: 3
Views: 9593

Re: Warning: Invalid argument to date encode?

Hi,

1. What version of Backup4all do you use? See that in Help menu->About Backup4all.

2. What is the "Creation date" of the files in backup destination? (on the disc) You can see that using Windows Explorer.
by Support
Wed Mar 17, 2010 3:43 pm
Forum: Support & Troubleshooting
Topic: Always use temporary folder & alternative zip method on removable
Replies: 3
Views: 3960

Re: Always use temporary folder & alternative zip method on removable

Hi,

The behavior is the same for all removable drives.
We cannot change that, as the modification will also be applied for all other slow removable drives.
by Support
Wed Mar 17, 2010 2:20 pm
Forum: Support & Troubleshooting
Topic: Change target location = new backup
Replies: 2
Views: 3611

Re: Change target location = new backup

Hi,

Please read this article about how to do the job:
http://www.backup4all.com/kb/backup-str ... p-239.html
by Support
Tue Mar 16, 2010 9:59 am
Forum: Support & Troubleshooting
Topic: Always use temporary folder & alternative zip method on removable
Replies: 3
Views: 3960

Re: Always use temporary folder & alternative zip method on removable

Hi,

Please go to Tools->Options->Application folders.
Set the temporary folder location to a folder on your removable drive.
In Backup Properties->Advanced, check the "Always use temporary folder" option.
by Support
Tue Mar 16, 2010 9:47 am
Forum: Support & Troubleshooting
Topic: Incremental back up not working properly
Replies: 1
Views: 3181

Re: Incremental back up not working properly

Hi, Yes, the incremental type will back up only new and modified files since the last backup execution. To see what the problem is, please send us to support@backup4all.com: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .lo...
by Support
Tue Mar 16, 2010 9:44 am
Forum: Support & Troubleshooting
Topic: What if I restore my system
Replies: 3
Views: 4060

Re: What if I restore my system

Hi, Please note the backup catalog file is stored in two locations: in the local catalog folder and in destination. In your case, you should use only the catalog from destination. Whenever you make a system restore, Backup4all will load the catalog from destination which is not affected by the syste...