Search found 1517 matches

by Adrian
Tue Jul 13, 2010 9:47 am
Forum: Support & Troubleshooting
Topic: "Premature end of file reached" when burning DVD
Replies: 6
Views: 3238

Re: "Premature end of file reached" when burning DVD

Hi,

Please delete the temporary folder and open Backup4all.
Press the Test button to run a manual test for that backup.
Let us know the results.
by Adrian
Mon Jul 12, 2010 2:06 pm
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 22021

Re: preparing shadow copy . . . please wait

Hi,

Please go to Start->Control Panel->Administrative Tools->Services.
Make sure the Volume shadow copy service is started and set to Manual.
by Adrian
Mon Jul 12, 2010 1:59 pm
Forum: Support & Troubleshooting
Topic: FTP Uploading
Replies: 1
Views: 2066

Re: FTP Uploading

Hi,

Please open Backup4all, go to Backup Properties->FTP server->Edit configuration.
Check the "Use passive mode for transfers" option.
Press Save and try again to run the backup.
by Adrian
Fri Jul 09, 2010 12:58 pm
Forum: Support & Troubleshooting
Topic: Scheduled backup time of 00:00 doesn't show properly in the listing
Replies: 2
Views: 1982

Re: Scheduled backup time of 00:00 doesn't show properly in the listing

Hi,

I confirm we were able to reproduce the situation and we will fix it.
by Adrian
Fri Jul 09, 2010 12:45 pm
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 6090

Re: removing deleted files from mirror backup

Hi,

The files were not removed because the backup did not ran (Backup4all didn't found any new or modified files).
The files will be removed if there is at least one file to be backed up (new or modified).
by Adrian
Thu Jul 08, 2010 10:29 am
Forum: Support & Troubleshooting
Topic: VscSrv2008.exe crashes
Replies: 15
Views: 5605

Re: VscSrv2008.exe crashes

Hi,

We found the problem why the crash report is sent and we will fix that.
The VSCSRV2008 file is related to backup open files feature.
by Adrian
Thu Jul 08, 2010 10:23 am
Forum: Support & Troubleshooting
Topic: removing deleted files from mirror backup
Replies: 14
Views: 6090

Re: removing deleted files from mirror backup

Hi, The previous user did not sent us the requested files to see what the problem is. Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs...
by Adrian
Thu Jul 08, 2010 10:07 am
Forum: Support & Troubleshooting
Topic: Am I setting up my Back-ups correctly?
Replies: 1
Views: 2083

Re: Am I setting up my Back-ups correctly?

Hi, 1. The way you configured the backup process is not correct. Please read this article: http://www.backup4all.com/kb/using-backup4all-faq-4-879.html#69 You need to delete these jobs: Desktop(Full) -- Runs monthly Laptop (Full) - Runs monthly External Drive (Full) - Runs Monthly The remaining jobs...
by Adrian
Thu Jul 08, 2010 9:19 am
Forum: Support & Troubleshooting
Topic: How to connect to ftp using TLS
Replies: 2
Views: 1891

Re: How to connect to ftp using TLS

Hi,

Please create us a temporary account (with the same settings) on your FTP server.
Send the connection details at support[at]backup4all[dot]com
by Adrian
Thu Jul 08, 2010 9:17 am
Forum: Support & Troubleshooting
Topic: preparing shadow copy . . . please wait
Replies: 51
Views: 22021

Re: preparing shadow copy . . . please wait

Hi,

1. What version of Backup4all do you use?
2. What antivirus do you use?
3. What changes have you made that affected the Volume Shadow Copy service?

Please note you can turn off the backup open files option from Properties->Advanced page, which will result in a faster backup.