Hi,

We will check that.
In the meantime, please close Backup4all and install the latest version from:
https://download.backup4all.com/downloa ... p-full.exe

Hi, In the Backup4all logs folder (C:\Users\<user name>\AppData\Roaming\Softland\Backup4all 8\Logs\), there should be a log for each scheduled task execution (different than the backup log). Please see if that file exists and if it contains any information. If such a file does not exist, please chec...

Hi,

Do you have the latest version of Backup4all 8.5.272? if not, please try with the latest version and see if you still have the problem.

Hi,

Please make sure the account name and the key are correct.

If the key is not shared access signature, that option should not be selected.

Hi,

Please send us the .bkc catalog file which appears to be corrupted, from the backup destination drive.
Put it into a zip archive and send it to: support[at]backup4all[dot]com

Hi, 1. The "backup catalogs" is the .bkc file which stores information about the backed up files, backup numbers, versions, file size, paths, info etc 2. Each source drive/type will be zipped in a separate archive. 3. Yes, the Smart backup will decide the backup backup type to use, according with th...

Hi, Among the other backup jobs in Backup4all, you must have a backup for the Backup4all configurations (for this job you must use only the catalog from destination. In Backup Properties->Advanced page, uncheck the "Use local catalogs" option). When you restore Windows, you will have in Backup4all t...

Hi, 1. The "Ipc warning" is about the bservice.exe process of Backup4all. Please make sure that file (located in the Backup4all installation folder) is not blocked by the antivirus/firewall. Put it in the exceptions list and try again. If you still have the problem, please make sure the Backup4all S...

Hi,

Please note b4acmd command is no longer supported, you must bbackup.exe command with the following syntax:

bbackup.exe /r Job_name

Hi, Backup4all has no option to delete from Google Drive the files that were created outside Backup4all. It will only manage the files created by Backup4all. The authentication dialog for Google Drive is a standard one. Manage the files means to create, edit, delete or view them. We ask for all thos...