Search found 1640 matches

by Adrian (Softland)
Mon Feb 10, 2020 11:51 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 1187

Re: Can't update Backup4All - Error #11004

Hi,

We will check that.
In the meantime, please close Backup4all and install the latest version from:
https://download.backup4all.com/downloa ... p-full.exe
by Adrian (Softland)
Tue Feb 04, 2020 12:33 pm
Forum: Support & Troubleshooting
Topic: Scheduled backups didn't run
Replies: 3
Views: 1087

Re: Scheduled backups didn't run

Hi, In the Backup4all logs folder (C:\Users\<user name>\AppData\Roaming\Softland\Backup4all 8\Logs\), there should be a log for each scheduled task execution (different than the backup log). Please see if that file exists and if it contains any information. If such a file does not exist, please chec...
by Adrian (Softland)
Tue Feb 04, 2020 12:29 pm
Forum: Support & Troubleshooting
Topic: Backup to Azure Failing Test
Replies: 3
Views: 1115

Re: Backup to Azure Failing Test

Hi,

Do you have the latest version of Backup4all 8.5.272? if not, please try with the latest version and see if you still have the problem.
by Adrian (Softland)
Mon Feb 03, 2020 1:43 pm
Forum: Support & Troubleshooting
Topic: Backup to Azure Failing Test
Replies: 3
Views: 1115

Re: Backup to Azure Failing Test

Hi,

Please make sure the account name and the key are correct.

If the key is not shared access signature, that option should not be selected.
by Adrian (Softland)
Mon Feb 03, 2020 12:33 pm
Forum: Support & Troubleshooting
Topic: Premature end of file reached.
Replies: 8
Views: 2404

Re: Premature end of file reached.

Hi,

Please send us the .bkc catalog file which appears to be corrupted, from the backup destination drive.
Put it into a zip archive and send it to: support[at]backup4all[dot]com
by Adrian (Softland)
Thu Jan 30, 2020 1:21 pm
Forum: Support & Troubleshooting
Topic: How Long to Keep Files and Folders Backup
Replies: 6
Views: 2380

Re: How Long to Keep Files and Folders Backup

Hi, 1. The "backup catalogs" is the .bkc file which stores information about the backed up files, backup numbers, versions, file size, paths, info etc 2. Each source drive/type will be zipped in a separate archive. 3. Yes, the Smart backup will decide the backup backup type to use, according with th...
by Adrian (Softland)
Thu Jan 30, 2020 1:11 pm
Forum: Support & Troubleshooting
Topic: Restore backups after partition restore
Replies: 2
Views: 1081

Re: Restore backups after partition restore

Hi, Among the other backup jobs in Backup4all, you must have a backup for the Backup4all configurations (for this job you must use only the catalog from destination. In Backup Properties->Advanced page, uncheck the "Use local catalogs" option). When you restore Windows, you will have in Backup4all t...
by Adrian (Softland)
Mon Jan 20, 2020 12:55 pm
Forum: Support & Troubleshooting
Topic: Premature end of file reached.
Replies: 8
Views: 2404

Re: Premature end of file reached.

Hi, 1. The "Ipc warning" is about the bservice.exe process of Backup4all. Please make sure that file (located in the Backup4all installation folder) is not blocked by the antivirus/firewall. Put it in the exceptions list and try again. If you still have the problem, please make sure the Backup4all S...
by Adrian (Softland)
Fri Jan 17, 2020 1:09 pm
Forum: Support & Troubleshooting
Topic: Command line questions
Replies: 1
Views: 2051

Re: Command line questions

Hi,

Please note b4acmd command is no longer supported, you must bbackup.exe command with the following syntax:

bbackup.exe /r Job_name
by Adrian (Softland)
Wed Jan 08, 2020 1:01 pm
Forum: Support & Troubleshooting
Topic: New permsion required: "See, edit, create, and delete all of your Google Drive files"
Replies: 1
Views: 2166

Re: New permsion required: "See, edit, create, and delete all of your Google Drive files"

Hi, Backup4all has no option to delete from Google Drive the files that were created outside Backup4all. It will only manage the files created by Backup4all. The authentication dialog for Google Drive is a standard one. Manage the files means to create, edit, delete or view them. We ask for all thos...