Search found 1546 matches

by Adrian (Softland)
Mon Nov 08, 2010 11:25 am
Forum: Support & Troubleshooting
Topic: Backup Jobs dissappearing and Changing and Duplicating
Replies: 6
Views: 2531

Re: Backup Jobs dissappearing and Changing and Duplicating

Hi,

Yes, the problem should be fixed in build 231.
Can you reproduce the problem every time? If yes, please tell us the exact steps you make to reproduce it here and fix it.
by Adrian (Softland)
Thu Nov 04, 2010 11:56 am
Forum: Support & Troubleshooting
Topic: Fail to start at Windows startup
Replies: 2
Views: 2736

Re: Fail to start at Windows startup

Hi,

We don't have such problems here.
Please try again to check that option. Also make sure you use an administrator account.

If you still have the problem, please put a shortcut for Backup4all in the Startup folder.
by Adrian (Softland)
Wed Nov 03, 2010 12:27 pm
Forum: Support & Troubleshooting
Topic: Unattended backups using scheduler (Windows) don't fire
Replies: 1
Views: 2577

Re: Unattended backups using scheduler (Windows) don't fire

Hi,

Please follow these steps:
1. Make sure you have the latest version of Backup4all 4.5.231
2. Open Backup Properties->Scheduler->Edit Properties.
3. Make sure the Windows scheduler option is selected.
4. Press Set password and type your Windows login password.
5. Press Save.
by Adrian (Softland)
Tue Nov 02, 2010 10:36 am
Forum: Support & Troubleshooting
Topic: backup4all and data backup upto 250 GB
Replies: 4
Views: 3670

Re: backup4all and data backup upto 250 GB

Hi, Yes, you can install Backup4all on any computer running Windows OS. Have you enabled the detailed logs? If not, please follow these steps: 1. Go to: Tools menu->Options->Logs and history 2. In the Content section, please set (check) the Log detailed information and Include summary in log options...
by Adrian (Softland)
Tue Nov 02, 2010 10:33 am
Forum: Support & Troubleshooting
Topic: ftp backup sets and nbt backup
Replies: 1
Views: 2494

Re: ftp backup sets and nbt backup

Hi,

Can you please give us more details about what you are trying to set up?
by Adrian (Softland)
Fri Oct 29, 2010 3:35 pm
Forum: Support & Troubleshooting
Topic: Backup aborted. Reason: Out of memory
Replies: 7
Views: 5270

Re: Backup aborted. Reason: Out of memory

Hi,

If you back up to FTP, Backup4all will automatically split the files at 2 GB. That is because many FTP servers does not allow larger files.
The restore won't be affected as Backup4all will handle just fine the splits it creates.
by Adrian (Softland)
Wed Oct 27, 2010 12:53 pm
Forum: Support & Troubleshooting
Topic: Save full folder info
Replies: 2
Views: 1893

Re: Save full folder info

Hi, The Save full folder info option can be found if you go to Backup Properties->Mirror page. It is called: "Create full paths". That refers to the complete path of the file including drive letter. If you change the location of a source folder, the new found folder will be backed up and the folder ...
by Adrian (Softland)
Tue Oct 26, 2010 12:15 pm
Forum: Support & Troubleshooting
Topic: backup4all and data backup upto 250 GB
Replies: 4
Views: 3670

Re: backup4all and data backup upto 250 GB

Hi,

We tested Backup4all with hundreds of GB but we also have clients backing up over 1 TB of files using Backup4all.

Please note Backup4all will not back up the system state as it was designed for data files backup.
by Adrian (Softland)
Mon Oct 25, 2010 1:16 pm
Forum: Support & Troubleshooting
Topic: Access Violation error
Replies: 4
Views: 2790

Re: Access Violation error

Hi,

Can you give us access to your computer using TeamViewer? Please send us the ID and password from TeamViewer to support[at]backup4all[dot]com
by Adrian (Softland)
Fri Oct 22, 2010 2:31 pm
Forum: Support & Troubleshooting
Topic: Delayed backups keep failing
Replies: 2
Views: 2194

Re: Delayed backups keep failing

Hi, Please send us: - the .bkc catalog file for that job. You can find the .bkc file if you go to View->Open folder->Destination folder. - the .log file for the last backup job. To find it, please go to: View->Job Logs->Last Backup Log. Put the files into a zip archive and send them to support[at]ba...