Search found 1546 matches

by Adrian (Softland)
Wed Jan 05, 2011 1:58 pm
Forum: Support & Troubleshooting
Topic: "the handle is invalid" error
Replies: 2
Views: 5551

Re: "the handle is invalid" error

hi, 1. Please make sure you have enough free disk space in destination. 2. In Backup Properties->Compression, please also check the "Create independent splits" option. 3. If you want to use a mapped network drive as backup destination, that can be done if you select in Backup Properties, the local h...
by Adrian (Softland)
Tue Jan 04, 2011 3:55 pm
Forum: Support & Troubleshooting
Topic: backup4all performance
Replies: 1
Views: 2579

Re: backup4all performance

Hi,

You can change the Backup4all application priority if you go to Tools->Options->Preferences.
Under "Application priority" section, you can move the cursor to a lower priority.
by Adrian (Softland)
Tue Jan 04, 2011 3:47 pm
Forum: Support & Troubleshooting
Topic: Spanning for internal drives??
Replies: 4
Views: 2380

Re: Spanning for internal drives??

Hi,

When you connect an eSATA drive in Windows, it won't be visible in Windows Explorer until you restart your OS. That is why you cannot use disk spanning with such devices.
by Adrian (Softland)
Tue Jan 04, 2011 9:26 am
Forum: Feedback & Wishlist
Topic: Sound on media change
Replies: 1
Views: 2777

Re: Sound on media change

Hi,

We added your request on our To-Do list.
by Adrian (Softland)
Tue Jan 04, 2011 9:25 am
Forum: Feedback & Wishlist
Topic: Keep the capitalisation
Replies: 4
Views: 4253

Re: Keep the capitalisation

Hi,

At this time, the behavior cannot be changed.
We added your request on our Wishlist.
by Adrian (Softland)
Tue Dec 21, 2010 1:44 pm
Forum: Support & Troubleshooting
Topic: Ability to drag and drop folders into "Sources" pane removed?
Replies: 12
Views: 7242

Re: Ability to drag and drop folders into "Sources" pane removed?

hi,

Can you give us access to your computer using TeamViewer?
Please send us the connection details to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Dec 21, 2010 1:42 pm
Forum: Support & Troubleshooting
Topic: Error in IPersistFile.Save
Replies: 3
Views: 5798

Re: Error in IPersistFile.Save

Hi,

Windows 7 does not allow you to run Windows scheduled tasks without a password.
Please set a password for your Windows account and also set that password in the scheduled task.
That way you will be able to run the scheduled tasks.
by Adrian (Softland)
Tue Dec 21, 2010 10:16 am
Forum: Support & Troubleshooting
Topic: C: Drive shrinking in size
Replies: 1
Views: 2088

Re: C: Drive shrinking in size

Hi,

If you create a zipped backup, the backup zip file is created locally in a temporary folder on your C: drive.
The temporary folder is deleted after that. Please check the temporary folder location to see if there are large files.
by Adrian (Softland)
Thu Dec 16, 2010 11:04 am
Forum: Support & Troubleshooting
Topic: Ability to drag and drop folders into "Sources" pane removed?
Replies: 12
Views: 7242

Re: Ability to drag and drop folders into "Sources" pane removed?

Hi,

Please open Backup4all, go to Sources page and try to drag and drop files here from Windows Explorer.
Please note you cannot add files and folders to a backup job created with a backup plugin.
by Adrian (Softland)
Thu Dec 16, 2010 9:52 am
Forum: Support & Troubleshooting
Topic: The Program's settings drive cannot be accessed
Replies: 7
Views: 3118

Re: The Program's settings drive cannot be accessed

Hi,

In this case, please uninstall the previous version of Backup4all. It seems the installation cannot continue for some reason.
Please log in using an administrator account and uninstall the previous Backup4all version.
Please note the backup configurations will be preserved.