Search found 1503 matches

by Support
Mon Oct 18, 2010 10:42 am
Forum: Support & Troubleshooting
Topic: Filter Confusion
Replies: 5
Views: 2574

Re: Filter Confusion

Hi,

You have a customized filter, to exclude only some file types, that overwrites the main filter.
Please remove the customized filter and run again the backup.
by Support
Fri Oct 15, 2010 1:16 pm
Forum: Support & Troubleshooting
Topic: Doesn't run on windows startup
Replies: 5
Views: 2355

Re: Doesn't run on windows startup

Hi,

We don't have such problems here.
Please make sure there is not firewall blocking Backup4all to start at Windows startup.
by Support
Thu Oct 14, 2010 2:06 pm
Forum: Support & Troubleshooting
Topic: Filter Confusion
Replies: 5
Views: 2574

Re: Filter Confusion

Hi, It seems you did not understand my answer. Please see the attached screen shots about how the filters must be defined. About your problem with .wav files, please send us the backup catalog from View->Open Folder->Catalog Folder and the log file from View->Job Logs->Last backup log. Put the files...
by Support
Thu Oct 14, 2010 8:41 am
Forum: Support & Troubleshooting
Topic: Doesn't run on windows startup
Replies: 5
Views: 2355

Re: Doesn't run on windows startup

Hi,

In Triggers tab, the task should be set to start at log on.
by Support
Thu Oct 14, 2010 8:39 am
Forum: Support & Troubleshooting
Topic: Will Not Open
Replies: 1
Views: 1806

Re: Will Not Open

hi,

We don't have such problems here.
Do you use the latest version of Backup4all?

Please send us the scheduled task from Windows and the backup catalog from View->Open folder->Catalog folder.
Send these files to support[at]backup4all[dot]com
by Support
Thu Oct 14, 2010 8:37 am
Forum: Support & Troubleshooting
Topic: Filter Confusion
Replies: 5
Views: 2574

Re: Filter Confusion

Hi,

Please note you did not entered the filters correctly.
You must add the file extensions one by one, not all of them in the same line.
by Support
Mon Oct 11, 2010 11:43 am
Forum: Support & Troubleshooting
Topic: Bug in plugin creator: Mishandles XML specials characters.
Replies: 1
Views: 1621

Re: Bug in plugin creator: Mishandles XML specials characters.

Hi,

We found the problem and we will fix it.
by Support
Fri Oct 08, 2010 4:19 pm
Forum: Support & Troubleshooting
Topic: Doesn't run on windows startup
Replies: 5
Views: 2355

Re: Doesn't run on windows startup

Hi,

Please go to Control Panel->Task Scheduler. Do you see the task for Backup4all to start at Windows Startup?
by Support
Fri Oct 08, 2010 4:17 pm
Forum: Feedback & Wishlist
Topic: BKC file size
Replies: 1
Views: 2941

Re: BKC file size

Hi,

We will think about your suggestion. We added it to our Wishlist.
by Support
Fri Oct 08, 2010 3:19 pm
Forum: Support & Troubleshooting
Topic: specified network name not longer available
Replies: 3
Views: 5372

Re: specified network name not longer available

Hi,

You can increase the wait time and the number of retries when destination is not ready if you go to Tools->Options->Backup page.
Let us know if you still have the problem after increasing these values.