Search found 1640 matches

by Adrian (Softland)
Wed Mar 04, 2020 7:41 am
Forum: Support & Troubleshooting
Topic: Deleted Source files not deleted in mirror backup
Replies: 6
Views: 3854

Re: Deleted Source files not deleted in mirror backup

@neilr

What version of Backup4all do you have?
Do you get any warnings about those files?
If yes, please send us the backup log to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Mar 04, 2020 7:33 am
Forum: Support & Troubleshooting
Topic: Shutdown not working with scheduler - NOT SOLVED
Replies: 3
Views: 2036

Re: Shutdown not working with scheduler

Hi,

Is the scheduled task configured to run with highest privileges? (in Control Panel->Administrative Tools->Task Scheduler)

What about if you set in Backup4all to run: shutdown.exe /s /f
by Adrian (Softland)
Mon Mar 02, 2020 2:21 pm
Forum: Support & Troubleshooting
Topic: Invalid argument to date encode
Replies: 2
Views: 1097

Re: Invalid argument to date encode

Hi,

Please write us an email to support[at]backup4all[dot]com about this issue, to create us a temporary account on your FTP server, so we can reproduce the problem.
by Adrian (Softland)
Thu Feb 27, 2020 7:36 am
Forum: Support & Troubleshooting
Topic: backup to different places
Replies: 2
Views: 951

Re: backup to different places

Hi, If you want to create a new backup to Cloud, you will have to create a duplicate of the current backup job (right-click the backup job in Backup4all and select "Duplicate"). Then edit the Backup Properties->Destination. Select the cloud destination you want to use and press Save. The backup will...
by Adrian (Softland)
Thu Feb 27, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Can't update Backup4All - Error #11004
Replies: 3
Views: 1187

Re: Can't update Backup4All - Error #11004

Hi cyberdiva,

I'm glad the problem is solved.
by Adrian (Softland)
Mon Feb 24, 2020 1:37 pm
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 1180

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you set the scheduled task to run with the highest privileges?
by Adrian (Softland)
Mon Feb 17, 2020 7:29 am
Forum: Support & Troubleshooting
Topic: Backup job stopped running...stuck in creating file list
Replies: 2
Views: 1077

Re: Backup job stopped running...stuck in creating file list

Hi,

Please send us all logs from this folder: "%USERPROFILE%\App Data\Roaming\Softland\Backup4all 8\Logs" to support[at]backup4all[dot]com
by Adrian (Softland)
Tue Feb 11, 2020 11:32 am
Forum: Support & Troubleshooting
Topic: Problem with a scheduled mirror backup
Replies: 3
Views: 1180

Re: Problem with a scheduled mirror backup

Hi,

Do you have the same problem if you map the source network share and use the mapped drive as backup source?
by Adrian (Softland)
Tue Feb 11, 2020 11:02 am
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 1113

Re: Backups up to NAS causes very slow PC performance

Hi,

After the suspend period, the backup will resume.

You can use the Quick test option in Backup Properties->Advanced page.
That will only check if the file exists in destination and has the correct size.
by Adrian (Softland)
Mon Feb 10, 2020 12:03 pm
Forum: Support & Troubleshooting
Topic: Backups up to NAS causes very slow PC performance
Replies: 4
Views: 1113

Re: Backups up to NAS causes very slow PC performance

Hi,

In version 8 of Backup4all you can suspend the backups during working hours.
Go to "File->Options->Suspend" and set the time interval when the backups will be suspended, so the computer activity will not be affected.