@neilr

What version of Backup4all do you have?
Do you get any warnings about those files?
If yes, please send us the backup log to support[at]backup4all[dot]com

Hi,

Is the scheduled task configured to run with highest privileges? (in Control Panel->Administrative Tools->Task Scheduler)

What about if you set in Backup4all to run: shutdown.exe /s /f

Hi,

Please write us an email to support[at]backup4all[dot]com about this issue, to create us a temporary account on your FTP server, so we can reproduce the problem.

Hi, If you want to create a new backup to Cloud, you will have to create a duplicate of the current backup job (right-click the backup job in Backup4all and select "Duplicate"). Then edit the Backup Properties->Destination. Select the cloud destination you want to use and press Save. The backup will...

Hi cyberdiva,

I'm glad the problem is solved.

Hi,

Do you have the same problem if you set the scheduled task to run with the highest privileges?

Hi,

Please send us all logs from this folder: "%USERPROFILE%\App Data\Roaming\Softland\Backup4all 8\Logs" to support[at]backup4all[dot]com

Hi,

Do you have the same problem if you map the source network share and use the mapped drive as backup source?

Hi,

After the suspend period, the backup will resume.

You can use the Quick test option in Backup Properties->Advanced page.
That will only check if the file exists in destination and has the correct size.

Hi,

In version 8 of Backup4all you can suspend the backups during working hours.
Go to "File->Options->Suspend" and set the time interval when the backups will be suspended, so the computer activity will not be affected.