Search found 1503 matches

by Support
Fri Jul 27, 2018 12:55 pm
Forum: Support & Troubleshooting
Topic: database disk image is malformed
Replies: 3
Views: 2589

Re: database disk image is malformed

Hi,

If the catalog is written in a faulty area of the hard disk, the file could be damaged. Please create a new backup job after you fixed the hard disk errors. Do you still have the problem?
by Support
Tue Jul 24, 2018 9:53 am
Forum: Support & Troubleshooting
Topic: OneDrive - Backup4all 7.3
Replies: 1
Views: 2008

Re: OneDrive - Backup4all 7.3

Hi,

Do you use OneDrive Personal or Business?
We do not have such problems here.
Please send us the last backup log to support[at]backup4all[dot]com
by Support
Tue Jul 24, 2018 9:20 am
Forum: Support & Troubleshooting
Topic: Cancelling testing phase after backup
Replies: 1
Views: 1917

Re: Cancelling testing phase after backup

Hi,

No, it does not affect the backup if you cancel the test. But without test, you will not be sure the backup is fine.
by Support
Tue Jul 24, 2018 9:19 am
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 2874

Re: Upgrade 4.8 to 7.3

Hi,

Please go to Type->Storage page and set the limit for number of backups. Then press Save.
by Support
Wed Jul 11, 2018 12:16 pm
Forum: Support & Troubleshooting
Topic: execution order Numbers
Replies: 2
Views: 1980

Re: execution order Numbers

Hi,

Please order the jobs by "Execution order" column.
Then you can drag and drop the backup jobs to change their order.
by Support
Wed Jul 11, 2018 12:12 pm
Forum: Support & Troubleshooting
Topic: Upgrade 4.8 to 7.3
Replies: 4
Views: 2874

Re: Upgrade 4.8 to 7.3

Hi,

Yes, you can import the backup jobs and settings from version 4.
Just open Backup4all 7 and go to File->Tools->Import from version 4.

You can also just open in Backup4all 7 the .bkc catalogs from the backup destination. That will also import the backup jobs in Backup4all 7.
by Support
Thu Jun 28, 2018 6:19 am
Forum: Support & Troubleshooting
Topic: Amazon S3 upload fails
Replies: 1
Views: 2186

Re: Amazon S3 upload fails

Hi,

Please send us the complete backup log to support[at]backup4all[dot]com.
by Support
Mon Jun 25, 2018 10:10 am
Forum: Support & Troubleshooting
Topic: How Open File .LNG
Replies: 2
Views: 2306

Re: How Open File .LNG

Hi,

You can use Language Manager from http://devtools.korzh.com/downloads/lmsetup.exe
by Support
Fri Jun 22, 2018 9:21 am
Forum: Support & Troubleshooting
Topic: Restore Is Not Working
Replies: 3
Views: 2860

Re: Restore Is Not Working

Hi,

In order to see exactly what happened, please send us to support[at]backup4all[dot]com the following files:
1. The last backup log for the backup no. 1.
2. Run a test for that backup (no. 1) from Backup4all and send us the last test log.
by Support
Thu Jun 21, 2018 1:32 pm
Forum: Support & Troubleshooting
Topic: Google Drive Authorisation Failing on Win Server 2008
Replies: 2
Views: 2703

Re: Google Drive Authorisation Failing on Win Server 2008

Hi,

Please send us an email to support[at]backup4all[dot]com to try debugging the problem.