Search found 1529 matches

by Adrian (Softland)
Mon Feb 21, 2011 5:32 pm
Forum: Support & Troubleshooting
Topic: Missing Files in FTP Backup
Replies: 4
Views: 3046

Re: Missing Files in FTP Backup

Hi,

The solution for now on is to use an FTP server that can handle such files.
What was the name of these files in destination?
by Adrian (Softland)
Mon Feb 21, 2011 5:25 pm
Forum: Support & Troubleshooting
Topic: FTP Backup
Replies: 7
Views: 3013

Re: FTP Backup

Hi, Normally, you cannot do that. Backup4all does not compare the source files with the files in destination in order to create the backup catalog. You should run the backup locally without using the local catalog, move the backup to destination and after that change the destination in Backup Proper...
by Adrian (Softland)
Mon Feb 21, 2011 2:02 pm
Forum: Support & Troubleshooting
Topic: FTP Mode - Catalog Location
Replies: 1
Views: 2467

Re: FTP Mode - Catalog Location

Hi,

By default, the backup catalog is stored both locally and in destination. This is the general rule.
by Adrian (Softland)
Fri Feb 18, 2011 9:43 am
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5711

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

If you got GMail working that means the problem is not with Backup4all but with the settings you use for smtp.
Please make sure you used the correct settings.
You can try using port 465 for your configuration too.
by Adrian (Softland)
Fri Feb 18, 2011 9:42 am
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2840

Re: FTP Backup of specific file names

Hi,

Please send us the backup catalog (bkc file) for that job to support[at]backup4all[dot]com
To find it, go to View->Open Folder->Catalog folder.
Put the file into a zip archive.
by Adrian (Softland)
Thu Feb 17, 2011 12:46 pm
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2840

Re: FTP Backup of specific file names

Hi,

You used different accents, or is that how it is? one for lowercase and the other for uppercase?

I am not talking about accents but I am talking about the a/A character in lowercase/uppercase. That cannot be avoid.
by Adrian (Softland)
Thu Feb 17, 2011 12:43 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4738

Re: External drive out of space

Hi,

1. You cannot recreate the backup catalog from the existing files in destination.
2. To automatically delete the older backups, please go to Backup Properties->Type
There you can set the number of backup versions to be stored in destination.
by Adrian (Softland)
Wed Feb 16, 2011 8:36 am
Forum: Support & Troubleshooting
Topic: FTP Backup of specific file names
Replies: 6
Views: 2840

Re: FTP Backup of specific file names

Hi,

You cannot avoid that. If a similar file/folder name with the same character is found before (eg: Test), all files with "test" will be backed up as "Test".
by Adrian (Softland)
Tue Feb 15, 2011 12:36 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4738

Re: External drive out of space

hi, If you use the local catalog, Backup4all won't know you changed the external hard drives. When the limit is reached, it will try to delete the oldest backup from destination and catalog too. If that backup is stored on another drive, it fails to delete it and it will removed only from catalog. T...
by Adrian (Softland)
Tue Feb 15, 2011 12:29 pm
Forum: Support & Troubleshooting
Topic: External USB drive is not selectable
Replies: 1
Views: 1958

Re: External USB drive is not selectable

Hi,

Please follow these steps:
1. Login with an administrator account
2. Go to Start->Run.
3. Type "cmd" and press OK.
4. Type: cd "C:\Program Files\Softland\Backup4all 3"
5. Type: ioctlsvc.exe -i