Search found 1517 matches

by Adrian
Thu Feb 24, 2011 10:03 am
Forum: Support & Troubleshooting
Topic: Backup to Blu-Ray not filling discs
Replies: 3
Views: 1945

Re: Backup to Blu-Ray not filling discs

Hi,

We made the test and we were able to reproduce the problem here. We will fix it.
by Adrian
Wed Feb 23, 2011 4:55 pm
Forum: Support & Troubleshooting
Topic: Missing Files in FTP Backup
Replies: 4
Views: 2970

Re: Missing Files in FTP Backup

Hi,

See if you can configure the FTP server to handle such characters.
by Adrian
Wed Feb 23, 2011 4:52 pm
Forum: Support & Troubleshooting
Topic: cannot send email notifications through Microsoft Online hosted Exchange
Replies: 9
Views: 5626

Re: cannot send email notifications through Microsoft Online hosted Exchange

Hi,

Can you provide us a temporary email account to see here what the problem is? Send the details to support[at]backup4all[dot]com
by Adrian
Wed Feb 23, 2011 4:23 pm
Forum: Support & Troubleshooting
Topic: FTP Backup
Replies: 7
Views: 2946

Re: FTP Backup

Hi,

To delete all backup versions, please open Backup Properties->Advanced.
In the "Run action before backup" section, select the "Run program or action" and "Run only once" options.
Press Save and run the backup.
by Adrian
Tue Feb 22, 2011 11:51 am
Forum: Feedback & Wishlist
Topic: Calculate Statistics
Replies: 4
Views: 3291

Re: Calculate Statistics

Hi,

Can you please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Adrian
Mon Feb 21, 2011 5:41 pm
Forum: Feedback & Wishlist
Topic: Calculate Statistics
Replies: 4
Views: 3291

Re: Calculate Statistics

Hi,

Moving the from Calculate statistics page will cancel the calculate process.
One hour for 92,000 files is much more than the time we can get here.
Were the source files from a local hard drive or from a network/external drive?
by Adrian
Mon Feb 21, 2011 5:39 pm
Forum: Feedback & Wishlist
Topic: Test Indivual File -vs- Backup Session
Replies: 1
Views: 2696

Re: Test Indivual File -vs- Backup Session

Hi,

I added your request on our Wishlist.
by Adrian
Mon Feb 21, 2011 5:35 pm
Forum: Support & Troubleshooting
Topic: External drive out of space
Replies: 10
Views: 4648

Re: External drive out of space

Hi,

We already added these features on our To-Do list but there is a lot of work to implement them in Backup4all, so they won't be available in the near future.
by Adrian
Mon Feb 21, 2011 5:32 pm
Forum: Support & Troubleshooting
Topic: Missing Files in FTP Backup
Replies: 4
Views: 2970

Re: Missing Files in FTP Backup

Hi,

The solution for now on is to use an FTP server that can handle such files.
What was the name of these files in destination?
by Adrian
Mon Feb 21, 2011 5:25 pm
Forum: Support & Troubleshooting
Topic: FTP Backup
Replies: 7
Views: 2946

Re: FTP Backup

Hi, Normally, you cannot do that. Backup4all does not compare the source files with the files in destination in order to create the backup catalog. You should run the backup locally without using the local catalog, move the backup to destination and after that change the destination in Backup Proper...