Search found 1517 matches

by Adrian
Tue Apr 19, 2011 1:07 pm
Forum: Support & Troubleshooting
Topic: overwrite filenames
Replies: 3
Views: 2101

Re: overwrite filenames

hi,

If you added the root folder in the backup sources, it will zip that folder.
If you added the files and folders under the root folder, those files/folders will be zipped.
by Adrian
Tue Apr 19, 2011 1:04 pm
Forum: Support & Troubleshooting
Topic: Backup errors out
Replies: 7
Views: 3019

Re: Backup errors out

Hi,

Please send us the complete backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com
by Adrian
Mon Apr 18, 2011 1:31 pm
Forum: Support & Troubleshooting
Topic: overwrite filenames
Replies: 3
Views: 2101

Re: overwrite filenames

Hi,

The only way to overwrite the old files is to use the Mirror backup type.
It does not keep track of multiple file versions because it overwrites the modified files.
Every time you run a backup, it only copy new and modified files over the existing files.
by Adrian
Mon Apr 18, 2011 12:43 pm
Forum: Support & Troubleshooting
Topic: Backup errors out
Replies: 7
Views: 3019

Re: Backup errors out

Hi,

Please make sure no antivirus or antispyware application does not access/scan that file during the backup execution.
by Adrian
Fri Apr 15, 2011 8:31 am
Forum: Support & Troubleshooting
Topic: Backup errors out
Replies: 7
Views: 3019

Re: Backup errors out

Hi,

Please open Backup4all, go to Tools->Options->CD/DVD/Blu-ray and select the other burning engine.
Press OK and try again.
by Adrian
Wed Apr 13, 2011 12:33 pm
Forum: Support & Troubleshooting
Topic: Backup4all crashing during backups
Replies: 4
Views: 2464

Re: Backup4all crashing during backups

Hi,

We will connect to your computer to see the exact problem.
by Adrian
Mon Apr 11, 2011 12:38 pm
Forum: Support & Troubleshooting
Topic: Burning Hangs
Replies: 2
Views: 1827

Re: Burning Hangs

Hi,

The burning engine of Backup4all will be updated in the next build which will be released in the near future.
It is now in the testing phase.
by Adrian
Thu Apr 07, 2011 10:16 am
Forum: Feedback & Wishlist
Topic: Backup file prefix input field broken
Replies: 1
Views: 2864

Re: Backup file prefix input field broken

Hi,

We will fix the dot problems.
I put the other tag requests on our To-Do list.
by Adrian
Thu Apr 07, 2011 10:13 am
Forum: Support & Troubleshooting
Topic: Plugins - virtual folders
Replies: 1
Views: 1946

Re: Plugins - virtual folders

Hi,

This is the way the plugins were designed.
Each backup has its files in a folder named as the backup job. This way your files/folders in backups are organized.
by Adrian
Thu Apr 07, 2011 10:09 am
Forum: Support & Troubleshooting
Topic: large # of files, extremely slow to start backup
Replies: 10
Views: 4587

Re: large # of files, extremely slow to start backup

Hi,

Please send us the last backup log from View->Job Logs->Last backup log to support[at]backup4all[dot]com