Search found 1517 matches

by Adrian
Tue May 17, 2011 1:23 pm
Forum: Support & Troubleshooting
Topic: Backup4all Not Responding
Replies: 7
Views: 2946

Re: Backup4all Not Responding

No, I am not talking about backup destination folder. Backup catalogs are kept in two places: - backup destination folder - local catalog folder. You have to delete the catalog from the local catalog folder. To open that folder, go to View menu->Open Folder->Catalog Folder. Delete the .bkc file with...
by Adrian
Tue May 17, 2011 8:31 am
Forum: Support & Troubleshooting
Topic: Backup4all Not Responding
Replies: 7
Views: 2946

Re: Backup4all Not Responding

Hi, The application is trying to cleanup the catalog, by removing the previous (canceled) backup. A quick fix is to delete the existing backup catalog. Go to View menu->Open Folder->Catalog Folder. Delete the .bkc file with a name similar with the backup job. Now start Backup4all and run the backup ...
by Adrian
Wed May 11, 2011 9:39 am
Forum: Support & Troubleshooting
Topic: XP > Win7 migration
Replies: 2
Views: 1926

Re: XP > Win7 migration

Hi,

Please read this article about how to backup and restore the Backup4all configurations:
http://www.backup4all.com/kb/how-to-bac ... s-235.html
by Adrian
Mon May 09, 2011 1:00 pm
Forum: Support & Troubleshooting
Topic: Minor issues with 4.6.250 installer when upgrading from earlier version
Replies: 4
Views: 2105

Re: Minor issues with 4.6.250 installer when upgrading from earlier version

Hi,

Please send us the files to support[at]backup4all[dot]com
by Adrian
Fri May 06, 2011 9:50 am
Forum: Support & Troubleshooting
Topic: Backup Strategy help.
Replies: 8
Views: 2620

Re: Backup Strategy help.

Hi,

Yes, that is correct.
by Adrian
Thu May 05, 2011 11:32 am
Forum: Support & Troubleshooting
Topic: Backup Strategy help.
Replies: 8
Views: 2620

Re: Backup Strategy help.

hi,

When scheduling the backup group, each backup job inside that group will be executed with its default backup type.
You can also create individual scheduled tasks for each backup job in that group and you can force another backup type to be executed.
by Adrian
Wed May 04, 2011 11:39 am
Forum: Support & Troubleshooting
Topic: Backup Strategy help.
Replies: 8
Views: 2620

Re: Backup Strategy help.

Hi,

Please read this article:
https://www.backup4all.com/using-backup4all-faq-7-kb.html#bookmark10

Use Differential type instead of Incremental and the procedure is the same.
by Adrian
Wed May 04, 2011 8:19 am
Forum: Support & Troubleshooting
Topic: Minor issues with 4.6.250 installer when upgrading from earlier version
Replies: 4
Views: 2105

Re: Minor issues with 4.6.250 installer when upgrading from earlier version

Hi, 1. When updating the program, the configuration files are not overwritten but imported. If you want, you can go back to the previous version, (which is not recommended anyway) by uninstalling the new version and install the old one. 2. We need more details about the Backup4all status. Was there ...
by Adrian
Wed May 04, 2011 8:16 am
Forum: Support & Troubleshooting
Topic: Backup test never finishes
Replies: 5
Views: 2506

Re: Backup test never finishes

Hi,

Please send us the last backup log for both backup jobs to support[at]backup4all[dot]com
You can find those files if you select the backup job and go to View->Job Logs->Last backup log.

Do you used the same backup type?
by Adrian
Tue May 03, 2011 8:13 am
Forum: Support & Troubleshooting
Topic: Backup CRC warnings
Replies: 2
Views: 2931

Re: Backup CRC warnings

Hi,

After installing the latest version of Backup4all, the problem was solved.