Search found 1529 matches

by Adrian (Softland)
Tue Jun 21, 2011 8:00 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 4091

Re: Problems with burning on Blu-ray

Hi,

Can you tell us what device you use and what firmware version you had?
by Adrian (Softland)
Tue Jun 21, 2011 7:59 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 4091

Re: Problems with burning on Blu-ray

Hi,

Each disk is verified after burn. If at that moment a problem is found, you are asked if you want to write again that disk because problems were found during test.
If the backup is performed and no problem is determined after test, you cannot tell Backup4all to re-write a specific disk.
by Adrian (Softland)
Tue Jun 21, 2011 7:01 am
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 4091

Re: Problems with burning on Blu-ray

Hi,

In such a case, you need to burn all disks again.
by Adrian (Softland)
Mon Jun 20, 2011 3:29 pm
Forum: Feedback & Wishlist
Topic: Backup to not mounted partition
Replies: 3
Views: 2956

Re: Backup to not mounted partition

Hi,

I now understand what you mean.
At this moment we do not have plans to implement such a feature.
by Adrian (Softland)
Mon Jun 20, 2011 3:16 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 4091

Re: Problems with burning on Blu-ray

Hi,

Also please send us the log file for the last backup execution.
by Adrian (Softland)
Mon Jun 20, 2011 3:14 pm
Forum: Support & Troubleshooting
Topic: Problems with burning on Blu-ray
Replies: 9
Views: 4091

Re: Problems with burning on Blu-ray

Hi,

Please send us the last backup log from View->Job Logs, to support[at]backup4all[dot]com
by Adrian (Softland)
Wed Jun 15, 2011 1:29 pm
Forum: Feedback & Wishlist
Topic: Backup to not mounted partition
Replies: 3
Views: 2956

Re: Backup to not mounted partition

Hi,

Can you give such an example of non mounted partitions? We want to make sure we correctly understand your wish.
by Adrian (Softland)
Wed Jun 15, 2011 8:23 am
Forum: Support & Troubleshooting
Topic: Catalog File (.bkc) Size
Replies: 12
Views: 5788

Re: Catalog File (.bkc) Size

Hi,

Yes, you are right, I missed that point.
In this case, you can only use the option to remove excluded or deleted files from backup.
This option can be found in Backup Properties->Mirror page.
by Adrian (Softland)
Wed Jun 15, 2011 8:15 am
Forum: Support & Troubleshooting
Topic: Backup folder renamed with (1) on the end
Replies: 2
Views: 1995

Re: Backup folder renamed with (1) on the end

Hi, I understand the backup job name in Backup4all is "My Documents" and the .bkc file with the backup folder in destination have (1) as suffix. Follow these steps: 1. Rename the backup job in Backup4all to "My Documents_1". The file and folder in destination will be automatically renamed too. 2. De...
by Adrian (Softland)
Wed Jun 08, 2011 9:33 am
Forum: Support & Troubleshooting
Topic: Problem restoring Outlook files with customized prefix to rebuilt computer
Replies: 8
Views: 4129

Re: Problem restoring Outlook files with customized prefix to rebuilt computer

Hi, I installed Outlook 2010 and backed up the email account I just created using the customized prefix you used. I deleted the Outlook email account and I deleted all backup jobs and settings from Backup4all. After that I open from backup destination the .bkc catalog file. I restored the account an...